INFO: core router maintenance
We are seeing BGP issues affecting one of our core routers in HEX, London. This may involve the need to reboot this equipment late this evening. This will affect a few of our leased line customers only.
Outage thn-gw2 22/11/2016 [resolved]
Our monitoring started reporting that one of our core routers in Telehouse (thn-gw2) failed just after 19:15 this evening. We have now rebooted this and the router appears to be back and stable. We will investigate the cause of this and update the ticket as needed.
Most customers would not have noticed this (other than some slightly different routing) and possibly a few short periods of packet loss as routes re-converged. A small number of connections are directly connected and may have seen a longer outage as the router was restored.
We believe full service is now resumed – If you are seeing any ongoing issue please contact support in the normal way
We are sorry for any issues caused by this
UPDATE: issue fixed: VOIP SIP issues –inbound calls failing
UPDATE:
Divert Service Failures
Details: SIP Diverts are now working as normal and our engineers will closely monitor our VoIP network for any re-occurrences. If you were affected by the issue please retest and if the problem is still present contact our Support Team.
One of our suppliers is aware of a network problem as below. We’ll update here as they troubleshoot this. In the meantime, please accept our apologies if your circuits are affected.
Network Affected: VoIP
Problem Time: Wed 19th Oct 2016 at 9:30 am
Estimate Resolve Time: Wed 19th Oct 2016 at 10:00 am
What Does It Affect: Customers using SIP divert service
Event Overview: Divert Service Failures
Details: Some of our customers may be experiencing problems with our SIP Trunk Divert Service where inbound calls are failing. Our engineers are currently investigating and there will be further updates shortly.
Network Blip 10/07/2016
Due to a crash in one of our core routers in Telehouse North a few minutes ago this rebooted causing a very brief loss of service to come customers as the backup router took over the routing.
Customers directly connected would have seen a slightly longer outage. All routers are back up and running and full service should be restored. If you have a broadband service with us and are seeing an issue PLEASE try to reboot as this should solve any remaining issues.
We apologise if not all calls where answered during the issue- the team where busy answering calls and ensuring the issue was resolved as quickly as possible
Notification of Planned Work: 12th August Telehouse North – Virgin Media Business
We need to let you know about some maintenance work that will be taking place on our network. We will be upgrading one of our network back-haul links into the VMB node at our London, Telehouse North site.
Planned Work Start (Local UK): 12/08/2016 00:01 Planned Work End (Local UK): 12/08/2016 06:01
Impact: There will be a loss of service at some point during the timeframe stated above whilst we complete the maintenance work. You will see several interruptions to your service during the 2 hour outage window. We have planned and believe that all circuits will automatically return to service after the work is completed
Only those circuits supplied via VMB will be affected. Please email into support in the normal manner if you have any questions.
[CLOSED] OUTAGE: VOIP service
[update 17:40]
We believe that all connections have now been restored. If you still have VOIP problems, please raise a ticket in the usual manner.
We apologise for this down-time and are actively investigating alternatives and fail-over solutions as this is the second such outage in a few months.
[update: 16:00]
We understand that services are slowly being restored. This may take some time so please bear with us — we’re in the hands of the external supplier here. Further updates will follow as we get them through from the supplier network.
[update 14:52]
The supplier advises that the incident currently affecting their network is down to a Denial of service attack. They are now working with transit vendors to stop the attack and restore the network. Further updates will follow.
[update at 13:49]
Please be advised that the supplier is continuing to investigate the cause of this issue and apologise to all our customers who are affected by this. Further updates will follow.
We’re aware of issue affecting our core supplier which has dropped all of our VOIP circuits including our own PBX. There is no time to fix yet but we’ll update this ticket as we know more.