Oct 19, 2021 | Planned Work
Following on from the packet loss seen earlier today our vendor has suggested an upgrade to be actioned to help resolve the issue we saw.
Given the fault we have decided to start the upgrade process later this evening. This will be approx 9pm – 10pm. As this will be in a controlled manner this should have minimal – if any impact to customer services but there may be brief periods where traffic takes alternative routes to some destinations. While we would prefer to provide more notiece however given the issues seen we would rather ensure this is completed so any follow up work can progress quickly.
We will update this ticket later this evening with an update on the progress
Sep 24, 2021 | Planned Work
We will be installing additional core routers in out Harbour Exchange Data Centre on Saturday.
During most of the work there will be no impact to any services – However there may be brief periods during the day when traffic takes slightly different routes than normal. In addition we will be upgrading one of our two LINX peering connections over the weekend (the first was upgraded yesterday). As part of this the link being upgraded will be shut down this evening and will be re-enabled over the weekend. Given the other link is now upgraded there will be no traffic congestion but you may see slightly different routes to some locations.
We will update this as the work progresses
May 13, 2021 | Planned Work
We are seeing a number of MAC address learning issues flagged on the logs of one of our core Juniper switches in the Huntingdon Data Centre
This is currently not service affecting – However we would like to clear this before it causes an issue. As such we will upgrade the firmware on the switch and reboot it later this evening.
This will affect access to some services in the Huntingdon Data Centre and some leased lines which are patched via it.
We expect the outage to be no longer than 20 minutes and we do have spare hardware etc on site should anything not go as planned.
We will update this post as the work progresses
We apologise for any issues that you may have as a result
This work was completed we did have an issue with accessing the switch during the upgrade but service disruption to customers was minimal.
May 9, 2021 | Planned Work
Our core Juniper Router in Harbour Exchange Square is beginning to show high Memory Utilisation. We will therefore perform a planned software upgrade and Reboot on this router on Monday Evening. Expected downtime is approx 20 minutes.
In most cases the actual outage will be much shorter (or not noticed) since many services will route round the affected router.
However directly connected customers may see a full outage for the 20 minutes of the router reboot. We will update as this completes
This work has been cancelled – the router was upgraded during the issue on Sunday
May 9, 2021 | Planned Work
Our core Juniper Router in Telehouse East is beginning to show high Memory Utilisation. We will therefore perform a planned software upgrade and Reboot on this router on Sunday Evening. Expected downtime is approx 20 minutes.
In most cases the actual outage will be much shorter (or not noticed) since many services will route round the affected router.
However directly connected customers may see a full outage for the 20 minutes of the router reboot. We will update as this completes
Note due to the issue in Harbour Exchange Square this work will not take place tonight. A new date will be advised shortly
Apr 18, 2021 | Planned Work
Our core Juniper Router in Telehouse North is beginning to show high Memory Utilisation. We will therefore perform a planned software upgrade and Reboot on this router on Monday Evening. Expected downtime is approx 20 minutes.
In most cases the actual outage will be much shorter since many services will route round the affected router.
However directely connected customers may see a full outage for the 20 minutes of the router reboot. We will update as this completes
[Update 20/4 01:47]
The Router is now rebooted and upgraded. We had a slight delay due to waiting for a handover of one ccross connect which did not complete until just before midnight
There are some final routing changes being made now to enable all upstream links however the network should now be stable
