Aug 17, 2025 | Uncategorized
We have been advised of planned work on our link from London to Huntingdon (this also acts as a backup route for Manchester overnight between 11th September and 12th September. During this time service will continue via our alternative route. However this does mean we have reduced resilience so we should consider both POPs as ‘at risk’ during this time.
We will be watching through this work closely and will update this if there are any issues or when the work is completed
Nov 15, 2023 | Uncategorized
Our provider for one of our core links between London and Manchester has a fibre break meaning that our core link between London and Manchester is currently down.
This is not currently causing any issue but it does mean that we have a lack of resilience to both the Manchester and Huntingdon sites.
Our supplier have identified the fibre break location caused by a digger and are working to repair the damage currently.
We will update this as we know more
[resolved[
The fibre damage was resolved yesterday and the link has remained stable since
Jan 26, 2022 | Uncategorized
We have been informed that Virgin Media will be performing a re-route on one of the backhaul links between London and our Huntingdon Data Centre between the 28/1/2022 and 29/1/2022
We have resilient links to provide service here however this will reduce the resilience for services in Huntingdon and also reduces resilience to Manchester
The planned work has a 10 hour window however we don’t anticipate the link being down that long.
We will update this post if we see any impact and once the line is restored.
Note this is a re-schedule of the earlier announced work
[Update 29/1/2022 9:30]
We saw the link drop approx 12:30am and returned approx 5:30. Failover went as planned and there was no noticeable affect on traffic
Jan 11, 2022 | Uncategorized
We saw a drop in most traffic to transit providers between 19:15 and 19:40 this evening.
This showed as a drop in traffic over that period for any traffic via Transit (connectivity reached over our own peering was fine.The effect would have been the inability to reach certain sites dueing this time.
The issue resolved itself while we started investigating. We believe this issue was caused by an upstream network as opposed to something inside our own network
We are closely monitoring and investigating this issue and working with our upstream providers. As and when we hear back we will update this post
Oct 19, 2021 | Uncategorized
We are aware of an issue that caused a period of packet loss and potentially slow connecticity for services located or Routed via Telehouse East earlier today.
The network is now stable and not showing any issues. We are working with the Data Centre and the NOC team to fully understand the trigger for this period of instability. IF any work is needed following on from this we will update this ticket.
Oct 8, 2021 | Uncategorized
Due to an on-going incident with one of our SIP providers we are aware that calls to some of our own numbers may have call quality issues, The supplier is working to resolve this. In the mean time if you wish to call us please feel free to call us on 0330 341 6666 for support or 0330 341 0000 for our main number which uses an alternative carrier.
This will still reach the same teams here to help with any query
