Jan 7, 2010 | Planned Work, Uncategorized
There was an issue affecting access to some network services located in Huntingdon and Manchester on the 7/01/2010 from appro 6pm until midnight.
The cause was seperate failures of our two links to Huntingson (one via Manchester the other direct from London to Huntingdon.
One we were aware of the incident we used another backup link to provide access to most services in Huntington and Manchester although a small number of servers could not be reached via this route. We are waiting details from our supplier a to the cause of the main link (the other link was taken down for an upgrade that is to be completed in the morning).
We apologise for any issues that this may have caused and we are working to ensure this does not happen again
Sep 24, 2009 | Planned Work, Uncategorized
There appears to be an issue with our main 0800 number and our support number 0845 330 0666. This is being investigated and should be fixed shortly.
In the mean time or ‘real’ number 01480 222940 is working fine should you need to call us
This has been resolved
Dec 24, 2008 | Planned Work, Uncategorized
The Merula office has now closed for Christmas 2008. The office will re-open on 5th January 2009. During this time we will be monitoring the network and services 24/7. We will also monitor email and tickets raised however we will not guarantee as fast a response as normal. Our phone lines will be answered and messages passed on as need be.
We look forward to working with all our customers in 2009 and wish you all a Happy Christmas and New Year
Richard and the Merula Team
