Feb 3, 2020 | Outages, Unplanned downtime, Update
4th Feb: the supplier network resolved all oustabnding issues on this extended outage. Apologies again to anyone affected.
10.35AM UPDATE: this problem which affects a large number of FTTx lines is still being worked on by Openreach engineers. Latest estimate for the work to be completed is 18.30 tonight. We’ll continue to update here as and when we hear anymore news.
———
We are aware that one of our suppliers has a major service outage. The supplier engineers have no ETA to fix as yet. We will; update as we hear more. This will affect ADSL & FTTC lines. Our apologies for this outage.
Line affected:
| Start: |
03/02/2020 04:15 |
Next update / Cleared: |
03/02/2020 09:30 (estimated) |
| Raised: |
03/02/2020 04:15 |
Cleared Reason: |
N/A |
| Detected: |
03/02/2020 04:15 |
Exchange Name: |
KINGS LANGLEY, LITTLE GADDESDEN, BOLSOVER, STAVELEY, HOLMEWOOD, OLD WHITTINGTON, CLAY CROSS, HOLYMOORSIDE, BASLOW, STONY STRATFORD, HANSLOPE, YARDLEY GOBION, CROXTON, CAXTON, LAISTERDYKE, DUDLEY HILL, UNDERCLIFFE, GRANTON, SOWERBY BRIDGE, ILLINGWORTH, CALDER VALLEY, WOMBWELL, |
| Incident Headline: |
Service affecting outage – Loss of Service |
| Incident Details: |
Our supplier engineers are working on the fault. |
| Area Codes: |
01131 01132 01133 01138 01162 01173 01179 01212 01213 01214 01215 01216 01217 01223 01226 01246 01257 01274 01275 01311 01312 01313 01314 01315 01316 01317 01332 01422 01442 01446 01454 01480 01509 01773 01827 01908 01923 01926 01942 01954 02010 02032 02033 02081 02082 02083 02084 02085 02086 02087 02089 02476 02911 02920 02921 02922 |
Sep 27, 2019 | Outages, Unplanned downtime
One of our core switches in Harbour Exchange Square had a routing issue about 14:20 today – after our team checked the switch it was decided the fastest resolution was to perform a routing engine switchover. We would normally plan this out of hours – However as this was causing issues to customers the decision was taken to perform this immediately.
This affected all services directly connected or routed through this switch
The switch reboot has now completed and service should be restored to all locations and services.
If there is still an ongoing issue for any services please report them to support in the normal way
We apologise for the issues this may have caused
Oct 11, 2018 | Unplanned downtime
Our Network monitoring has detected a potential power issue at our co-location location in Manchester. Our routers and switches at this location are currently unreachable
We are working with our provider to resolve the cause of this issue an update a soon as we have one. Currently there is no service outage – However this is used as a backup / failover location and as such some services should be considered ‘at risk’ until the service is restored
May 23, 2018 | Information, Outages, Unplanned downtime
UPDATE: the supplier code issues have been worked around and all tests are now available again.
—————————–
We are aware of issues working with the APIs from the suppliers that’s affecting the ability to run diagnostics via the Merula portal (https://adslreports.merula.net); we are working on this now and will advise here as soon as this is resolved. Apologies for this loss of service.
Apr 5, 2018 | Information, Outages, Unplanned downtime, Update
RESOLVED: the fibre break was fixed at 8:53pm last night and all services are back to normal. This ticket is now closed.
UPDATE 15:50 — our supplier advises “in relation to the issue identified in Cambridge area regarding loss of service. We are still working hard to resolve these issues as a priority.
Due to heavy traffic in the area, this is impacting our ability to get into the pit location necessary to move services onto spare fibres. Traffic management is required to safely carry out the work and this cannot be implemented until 20:00 this evening due to local authority restrictions.
From 20:00 onwards we can commence repairs so we should see services begin to come back online overnight this evening.
Please accept our apologies at this time as we are treating this matter with the utmost urgency.”
UPDATE: 14:45pm — because of the amount of splicing work needed and the traffic management problems at this location, the ERT has been pushed out to 20.45 today.
UPDATE: 13:00pm — Traffic management is only permitted until 1530Hrs but traffic lights and barriers are on site ready to go. We’ve not been advised of a new ERT as yet.
UPDATE 12:30pm — work continues on-site at the node. Raised for traffic management. Has ERT for 15 minutes time but engineer still working and waiting for response from traffic management team.
Next update due at 1300Hrs.
UPDATE 10:31am — at 1008Hrs an engineer arrived on site. The overnight change was moving to new cable but there appears to be a fibre break. No ERT at present.
UPDATE 10:11am — this is now being treated as a high priority fault as completion has overrun and classified as a MSO due to the affect on Merula (and other) customers through this node.
UPDATE: we are escalating this for a substantive update as the works have again over-run their new completion time.
Emergency unscheduled works by one of our main backhaul suppliers have overrun and mean that one of our 1Gb links to London from the data centre here in Huntingdon is hard down. Traffic is being routed via one of our backhaul links but as this is slower you may see some slowness on some traffic until this work is completed.
We have been told that the work was due to finish at 6am but this has now been pushed out to 8am. We will continue to update here. Our apologies if this affects your connection(s).
Feb 1, 2018 | Information, Outages, Planned Work, Unplanned downtime
During planned work deemed low risk by a supplier they managed to inject a loop into one of our links. This caused a significant level of packet loss into our network at approx 22:50 on 31st January.
The link was removed from use and service was resumed albeit with reduced resilience. The issue has been reported to the carrier who have identified a potential problem and resolved this.
