Jul 25, 2015 | Unplanned downtime
One of our Virtual servers currently has a failed RAID. The drive is rebuilding with a replacement drive.
Sites currently hosted on this server are currently unavailable – this includes one of our primary name servers (which should have no affect) and a couple of customer servers along with one of our shared web sites.
We are working to bring this back as soon as possible and will update this as the disk re-build progresses. We believe at this time that no data has been lost
This does not impact any services UNLESS your site was hosted on the affected server.
Jul 23, 2015 | Information, Outages, Unplanned downtime
For a brief period, the RADIUS server here in Huntingdon that authenticates ADSL logins was refusing connections. This is now resolved and any ADSL circuits that weren’t able to login should have automatically come back on line again. If you are still seeing issues, please re-start your router.
Jul 7, 2015 | Information, Outages, Unplanned downtime
We just saw a temporary blip on one of our interconnects which may have caused a brief < 1 minute loss of connectivity to some services hosted here in the Huntingdon data centre.
This appears to be a momentary issue only but we are investigating the root cause.
Apr 13, 2015 | Information, Outages, Unplanned downtime
We had to reboot one of our core ADSL routers as we were aware of various problems affecting a significant number of lines and we took the decision that a very short outage was needed to allow these sessions to be cleared down. We have seen all of the affected lines come back successfully, so believe that this is now resloved. Apologies to anyone who briefly lost their connection.
Dec 18, 2014 | Outages, Unplanned downtime
UPDATE: the fault has been isolated and fixed. Any customer facing services affected should now be back to normal.
We’ve a hardware issue that is affecting some hosted WP sites and may impact other sites also hosted on the same server. No time-to-fix information as yet; we’ll update this post as more information becomes available.
May 27, 2013 | Outages, Unplanned downtime
We are aware of a network issue that occurred this morning. This appears to have been caused by one of our routers crashing.
We do have multiple routers so normally this would not cause a problem – however in this case it would appear that while the router stopped routing some traffic properly it was still advertising the route to our other routers.
We have now reset the failed router which so far seems stable – we are monitoring the router for any signs of issues
We are sorry for any problems caused by this issue.
