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Monthly Archives: May 2009

Planned Work ADSL Upgrades

We will be performing a planned upgrade to our ADSL Platform on Friday 29th Mary 2009. This will lead to a brief disconnect for users on our @dsl.merula and @dsl.wizards logins. This is planned too occur at about 9am. While we expect this ourage to be very brief (a few seconds) there is a small risk as with anything that this may take a little longer.

We are sorry for the timing of this but due to ensuring our suppliers are available to assist this is the only time this can be performed.

ADSL Maintanance

We are moving the switch that connects some ADSL to our network this evening. This is in preperation for some upgrades. This will cause a short outage. We anticipate this will be approxibately 7pm -8pm this evening with a 10-15 minute outage.

We will update this on completion

Various Server Upgrades

As part of our plan of improvements to the services we offer we are performing a range of upgrades to some of the shared servers here. The upgrades will take place over the next few days and *may* lead to a small period of downtime on some servers while live data is transferred.

We have tested all upgrades and do not anticipate any issues however if customers do see any issues please let us know via the normal support routes.

Server Upgrade – cfweb1

The above shared webserver will be available for a short while this evening to allow some essential upgrades. The sites will be moving to new hardware and we have tested most sites on the new server. The outage should not last more than an hour.

If there are any issues with sites after the upgrade please let us know via the normal support address.

UPDATE: This work is complete. If you are seeing any issues please contact support using your normal means


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.