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Monthly Archives: July 2011

[CLOSED] Connectivity issues

UPDATED:

Connectivity and routing problems occurred yesterday and today which limited connectivity (depending on a couple of strange routing problems inside the both the BT and Level3 networks) for a handful of our customers only. All our testing today seems to show this as cleared now. If you’re still aware of problems, please first switch off your router, wait 30 minutes and restart it. If after this you still need assistance, please email support@merula.net

We are in the process of re-routing around the Level3 network.

We’re aware of a few reports of connectivity issues, either failed name resolution or ADSL connection failures. We’re currently unaware of the reason but will update here as soon as we know more. Apologies for this.

ADSL issues [resolved]

UPDATE: This appears to have been an issue inside BT which has now been cleared by them.

We are seeing a few reports of users unable to login or authenticate ADSL sessions. We can see no problems here at the moment but are investigating further. If you are having problems, please email support@merula.net or call into the support line.

Some servers are down [resolved]

A core internal Cisco switch just died. We are waiting for the replacement to “learn” the current network and this should be in place within approx. 20 mins. Currently, this means that following servers are inaccessible and next to them is the effect this may have. Please email support@merula.net if you have any questions.

Radius authentication: Possible slow logins on ADSL
DNS backup server: Should have very little effect
One backup mail server Possible slight delays in mail being delivered.
One shared web server The sites hosted on here will be down

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