Need help or advice?
Call us FREE 0800 298 2375

Monthly Archives: May 2013

BT ADSL Issue [resolved]

BT have informed us of a known issue on their network affecting some of our ADSL services.

This is affecting many ISPs not just ourselves.

We are awaiting an update with more details.

BT reported this issue closed approx 10pm 31/05/2013 – We can’t see any real impact to our users thankfully.

If you do have any issues please contact support via the normal routes

Network issue this morning 27/05/2013

We are aware of a network issue that occurred this morning. This appears to have been caused by one of our routers crashing.

We do have multiple routers so normally this would not cause a problem – however in this case it would appear that while the router stopped routing some traffic properly it was still advertising the route to our other routers.

We have now reset the failed router which so far seems stable – we are monitoring the router for any signs of issues

We are sorry for any problems caused by this issue.