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Monthly Archives: July 2016

UPDATE: Windows 10 “Anniversary Release” drops 2nd August

On Tuesday 2nd August, Microsoft release the new version of Windows 10 and we expect there to be a significant up-tick in traffic because of this, both throughout the whole day and probably well into Wednesday.

We have plenty of spare capacity within our network and don’t envisage any problems directly affecting circuits supplied by us but the backhaul providers will be under pressure, so be aware that transit may be slower than usual until this traffic dies down naturally.

There is still time to move to one of our unlimited tariffs before this onslaught hits!

If you’d like to upgrade, then please get in touch straight away. Email us using this link or call our free sales line on 0800 298 2375.

Telehouse Maintenance Tonight (06/07/2016) [ COMPLETED]

Following on from the outage last week we are seeing a issue with some IPv6 traffic being sent via our thn-gw1 router. To fix this we need to restart one of the routing processes. While this is low risk we will perform this out of hours tonight at approx 10pm.

We are not expecting any issues from this – however there is a small risk of a network blip if we have to reboot the router rather than restart the stuck process.

We will update this ticket as the work progresses

This work is now completed and the issue should be resolved – if anyone has any issues please contact support in the normal way


Network Blip 10/07/2016

Due to a crash in one of our core routers in Telehouse North a few minutes ago this rebooted causing a very brief loss of service to come customers as the backup router took over the routing.

Customers directly connected would have seen a slightly longer outage. All routers are back up and running and full service should be restored. If you have a broadband service with us and are seeing an issue PLEASE try to reboot as this should solve any remaining issues.

We apologise if not all calls where answered during the issue- the team where busy answering calls and ensuring the issue was resolved as quickly as possible


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.