Jul 28, 2016 | Uncategorized
On Tuesday 2nd August, Microsoft release the new version of Windows 10 and we expect there to be a significant up-tick in traffic because of this, both throughout the whole day and probably well into Wednesday.
We have plenty of spare capacity within our network and don’t envisage any problems directly affecting circuits supplied by us but the backhaul providers will be under pressure, so be aware that transit may be slower than usual until this traffic dies down naturally.
There is still time to move to one of our unlimited tariffs before this onslaught hits!
If you’d like to upgrade, then please get in touch straight away. Email us using this link or call our free sales line on 0800 298 2375.
Jul 6, 2016 | Planned Work
Following on from the outage last week we are seeing a issue with some IPv6 traffic being sent via our thn-gw1 router. To fix this we need to restart one of the routing processes. While this is low risk we will perform this out of hours tonight at approx 10pm.
We are not expecting any issues from this – however there is a small risk of a network blip if we have to reboot the router rather than restart the stuck process.
We will update this ticket as the work progresses
This work is now completed and the issue should be resolved – if anyone has any issues please contact support in the normal way
Jul 1, 2016 | Outages
Due to a crash in one of our core routers in Telehouse North a few minutes ago this rebooted causing a very brief loss of service to come customers as the backup router took over the routing.
Customers directly connected would have seen a slightly longer outage. All routers are back up and running and full service should be restored. If you have a broadband service with us and are seeing an issue PLEASE try to reboot as this should solve any remaining issues.
We apologise if not all calls where answered during the issue- the team where busy answering calls and ensuring the issue was resolved as quickly as possible
