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Monthly Archives: August 2016

Manchester Network Upgrade 14/08 – 15/08

During the afternoon / evening of the 14th August we will be performing a range of upgrades at our Manchester PoP. These include

  • Replacement of UPS  Batteries
  • Upgrade Core Switches
  • New Access Switches
  • Upgraded Core Routers
  • New Servers

During some periods of the maintenance routes that would normally route via Manchester will take an alternative route. It also means that some backup leased Lines will be unavailable for a short period.

While the maintenance window is wide we hope that the actual core network will not be affected for more than an hour or so – hopefully less. All the replacement hardware has been setup and tested in our Lab. Note that we are not anticipating any issues with our core network in any other location and Broadband, etc should be affected – However it should be considered ‘at risk’. These upgrades should further enhance the stability of our core network

If there are any questions please raise them via the support mailbox

Issue with

Our primary outgoing smart mail server was down for a short while from approx 2pm due to a customers PC becoming compromised and sending a very high level of spam. We paused delivery on this server while the affected emails where removed from the mail queue to minimise the risk of the sever being black listed.

Mail delivery has now been re-enabled. While clearing the mail queue there is a small possibility that email sent just before the incident may not have been sent. If you are awaiting a reply to an email and are not sure it is probably safer to re-send just in case the email was not received.

We are sorry for the slow updated but we where concentrating on resolving this issue and did not anticipate the mail queue clearing to take so long

If you are still seeing any issues please drop an email to support as normal or call us on 0845 330 0666

UPDATE: 12th August Telehouse North – Virgin Media Business

We’re reminding you of the planned work due on 12th. Full details are available here:

Apart from the downtime shown there we don’t expect any other issues to be seen.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.