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Update: PLANNED WORKS: transit backhaul maintenance work 22nd November

UPDATE: the supplier has advised that the work was incorrectly dated as tonight — it’s actually due to occur over the night of 22nd/23rd.

We’ve been notified of some urgent works occurring tonight on one of our backhaul supplier network interconnects.

This will only impact a very small number of our users who are routed through this. If after the work is due to complete, you’re still seeing issues, please reboot your router & if that fails to bring you back on-line, then contact support in the normal manner.

Maintenance window start: 22/11/2016 23:00

Maintenance window end: 23/11/2016 06:00

Expected impact duration: 5 minutes outage


Your service will be at risk of additional or extended outages for the duration of the maintenance window.

PLANNED WORKS: transit backhaul maintenance work 25th October

One of our interconnects in Manchester may see temporary up-ticks in latency and longer routing choices because of the work planned below. This will not affect connectivity and will revert to normal after the work window has closed.

Service Affected:
Level3 Transit, Manchester Bearer

Start of maintenance:
25/10/2016 – 00:01 GMT

End of maintenance:
25/10/2016 – 03:00 GMT

Duration of work:
Up to one hour within stated window

Impact of work:
Outage / Disruption to services

Classification of works:
Repair / Planned (Third Party)

Description of works:
Level 3 Communications will implement scheduled maintenance to perform upgrade work on core network equipment to free up memory and prevent future service interruptions to customer services.

Telehouse Maintenance 9/10/2016

We are receiving alerts from our UPS in Telehouse. We have therefore scheduled a maintenance to visit the site and either replace the batteries on the UPS or replace the UPS as needed. Depending on the situation there may be an outage for Telehouse North based services late this evening for upto 90 minutes although we will of course keen this to an absolute minimum.

NOTE this UPS is in addition to the building UPS and Generator.

This work will affect most broadband services and some Leased lines.

We are sorry for the short notice but want to resolve the possibility of an issue as quickly as possible and at a time when least people are using the service

We will update this post as the work progresses

UPDATE: 12th August Telehouse North – Virgin Media Business

We’re reminding you of the planned work due on 12th. Full details are available here:

Apart from the downtime shown there we don’t expect any other issues to be seen.

UPDATE: Windows 10 “Anniversary Release” drops 2nd August

On Tuesday 2nd August, Microsoft release the new version of Windows 10 and we expect there to be a significant up-tick in traffic because of this, both throughout the whole day and probably well into Wednesday.

We have plenty of spare capacity within our network and don’t envisage any problems directly affecting circuits supplied by us but the backhaul providers will be under pressure, so be aware that transit may be slower than usual until this traffic dies down naturally.

There is still time to move to one of our unlimited tariffs before this onslaught hits!

If you’d like to upgrade, then please get in touch straight away. Email us using this link or call our free sales line on 0800 298 2375.

Planned network changes at our Telehouse co-locate facility 14th Jan 2016

Planned Duration:

Start: 14/01/2016 00:01 GMT
Finish: 14/01/2016 04:00 GMT


Migrate a number of supplier back-haul links to new hardware in preparation for planned upgrades.

Customer Impact:

Customers should not experience any loss of connectivity as part of this work. Traffic will be cleanly moved across to alternative links before links are moved into other line cards. This period should be considered as AT RISK only.

Network Blips today [04/05/2015]

We are seeing packet loss on one of the 3 links from our Huntingdon Data Centre to London. We have shut the link down which has eliminated the packet loss – BUT has left slightly less resilience on our network.

Late this evening we will be re-enabling the link and running some tests – enabling us to report the issue to our provider as needed. During the tests there may be short periods with reduced access (or packet loss) to our servers in Huntingdon

We apologise for any issues caused

Christmas/New Year arrangements

Please note that the offices in Huntingdon will be closed between midday 24th Dec and 9am January 2nd 2015

Over this period, urgent telephone support calls will still be answered when calling 0845 330 0666. Email support tickets will be handled intermittently, so if the need is urgent, please call the support line who will escalate if appropriate.

We wish you all a restful & happy Christmas and New Year.

Huntingdon Network Maintenance 2nd October / 3rd October 2014

We are planning to perform some network maintenance at our Huntingdon data centre on the evening of the 30th September and 1st October. The work will take place during the evening on these days and there may be short interruptions to *some* services.

The work is planned to upgrade the network capacity and re-arrange the network layout in our data centre to add resilience and to increase the available speed for services hosted here.

The outage on most servers will be 1 or 2 breaks no longer than 2-3 minutes.

Note this work was postponed and will hopefully take place overnight tonight

Core Link Congestion 25/09/2014 [ resolved]

Our Primary link between London and Manchester has been down during some of the day due to a issue with one of our fibre suppliers. They are working on restoring service asap.

We do have resilient links in place so there is no full outage here – however these may be some slight congestion / lag on traffic between London and Manchester (and some traffic to Huntingdon) as the remaining links are at a higher load than normal

This issue has now been resolved


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.