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Planned works midnight 19th Oct to 6AM that morning

During this engineering window LINX (a major UK connection point used by numerous ISPs) are upgrading their routers at Telehouse North. This may lead to periods of routing issues overnight as various ISPs including us are moved between the old and the new hardware. This might also mean that some sites are unavailable or slow for short periods of time at various times during this period. If you are still seeing problems after this time please log a support call or ticket in the normal manner.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.