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[UPDATE] Calling us on Tuesday 14th April

The porting has now completed and we believe everything is now routing correctly. Please notify us as below if you become aware of any  problems.

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Tomorrow we port our numbers to a new provider which may mean that, for a short window during the working day, the main 01480 numbers cease to be routed correctly.

Normal service will resume after this window; unfortunately we don’t know from the supplier exactly what time this will process will occur but down-time should be minimal.

If you should need to call in and find that the number is unobtainable or isn’t answered, please call our temporary number:

01480 708010

or email support@merula.net

 

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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