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Emergency mail-server down-time today [complete]

Following the problems we’re still seeing as part of the over-running planned upgrade to our email infrastructure, we’ve decided that it’s necessary to take the mail-servers off-line at 5pm today for a period of up to 2 hours to allow this syncing to proceed quickly to completion.

Once that has occurred and run to completion, we’re confident that the new system will respond correctly as planned.

Update: The primary server is now back in service with all emails – We will be working on the backup server tomorrow – however we do not expect this to be service affecting.

Update: The mail servers are now back as a resilient pair – initial testing has shown this to be much faster and reliable – any issues please contact support

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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