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INFORMATION: broadband connections

Tonight we are performing an urgent security update on a number of our core routers that handle FTTC and ADSL connections.

This will manifest as a brief loss of connectivity, possibly twice during the evening but only for a period of a couple of seconds as the sessions are dropped and fail-over to one of our other routers.

The connection should automatically re-establish itself. If after a power-down of your router for 10 minutes and a re-boot you still aren’t able to re-connect, please email into support@merula.net for assistance.

EMERGENCY CONTACTS

The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.

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