Apr 13, 2015 | Information, Outages, Planned Work, Update
The porting has now completed and we believe everything is now routing correctly. Please notify us as below if you become aware of any problems.
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Tomorrow we port our numbers to a new provider which may mean that, for a short window during the working day, the main 01480 numbers cease to be routed correctly.
Normal service will resume after this window; unfortunately we don’t know from the supplier exactly what time this will process will occur but down-time should be minimal.
If you should need to call in and find that the number is unobtainable or isn’t answered, please call our temporary number:
01480 708010
or email support@merula.net
Apr 7, 2015 | Information, Outages, Planned Work
There may be a brief (max. 15 minute) loss of connectivity to servers & services hosted at Avro Court on this date as one of our back-haul providers (Virgin Media) upgrades their connections in London and locally. This work is scheduled for the early hours of the morning on 22nd and we will be monitoring this at all the way through the maintenance window to ensure that this completes successfully and that there are no residual issues.
We have been told that this work will occur between 1am & before 6am.
From monitoring previous such work we expect our network resilience to mean that there will be no loss of connectivity — we have flagged this as a possible “at risk” however.
Mar 25, 2015 | Information, Update
[UPDATE] Work completed successfully late yesterday afternoon. We’re now back at N+1 on the air-con units.
One of our two redundant air-con units has developed a fault; the second unit kicked in automatically and the everything is running correctly but until this unit is fixed (we are waiting for parts to be delivered for the engineer to install) we running at less than full redundancy.
Mar 14, 2015 | Information, Update
UPDATE: the electrical company replaced the sub-station fuse & the phase came back on-line.
There is currently a power outage affecting the area around our Data Centre in Huntingdon. The generator is providing power as it should – however services should be considered at risk.
UK Power networks are aware and have an engineer on route to replace what they believe is a blown fuse at the local substation
We will update this as we know more.
Feb 18, 2015 | Information, Outages, Planned Work
From midnight until 6am on the morning of 20th, one of our back-haul suppliers is undertaking an equipment upgrade on one of our circuits located in Telehouse. We don’t envisage any impact on our network, this is for information only.
Jan 8, 2015 | Information
We have been alerted to a possible issue with the main air conditioning unit at Avro Court. It is showing a ‘non critical alarm’.
This is currently NOT affecting the temperature of the data centre at all and we have an engineer en route.
We do not expect this to have any impact however there is obviously a risk if this situation changes – or if any remedial work is needed
The engineers attended and checked the air con and could find no fault – it is now back fully in service BUT being closely monitored
