Apr 14, 2021 | Information, Outages, Planned Work, Unplanned downtime
Once again, please accept our apologies for the problems you’ve seen over the previous couple of days. We realise that this has caused you all serious issues and for that, we’re very sorry.
Various internal changes have been implemented over the last 48 hours and currently, we believe that the network and associated services are now stable and will remain that way. We continue to monitor the situation closely to ensure that our network remains stable and there’s no further impact to your services.
Please email us in the normal way if you have any question or concerns. Thanks again for your support through this incident.
Apr 13, 2021 | Information, Outages, Unplanned downtime
23:30 Again, our apologies
We continue to undertake remedial work to mitigate this ongoing attack.
We will update here as usual.
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We are currently seeing a new, large-scale DDoS attack against our IP range. We are working to mitigate this but some services are being affected, with packet loss, routing failures or intermittent outages. Some email delivery will be queued until this is resolved.
We will update here as usual.
13:06 UPDATE
We are mitigating a large portion of this attack traffic but currently, the transit links remain saturated which is causing the current ongoing problems. We continue to work to resolve this as quickly as possible & apologise for the ongoing inconvenience caused.
13:44 UPDATE
We are seeing most services recovering. The attack target remains offline but we believe that this incident is now contained. We apologise again for this interruption in service. If you are still seeing issues, please restart your equipment. Tickets can be raised now in the normal manner & the support line remains ready to assist.
17:43 UPDATE
The offsite server that hosts the status NOC site went down during the afternoon. Purely coincidental, but it meant we weren’t able to access it to add more frequent updates. It’s now back and we’ll update the status on the DDoS attack issues shortly. Our apologies that this wasn’t available when it was needed the most.
Apr 10, 2021 | Information, Outages, Unplanned downtime
We are currently seeing a large scale DDoS attack against our IP range.
This will lead to significant packet loss and access issues to our customers. Our NOC team are already at work to mitigate this. We will post a further update as soon as we have it
[Update 11/04/21 – 10:00am]
We believe the issue cleared shortly after 7pm yesterday. We are still monitoring this closely however we do not believe there is currently any ongoing customer impact
Jun 25, 2020 | Information
One of the two 10G Links into our Huntingdon Data Centre – running from Huntingdon to Manchester is currently down. This is primarily a backup link.
However this does mean that both Huntingdon and Manchester have reduced resilience currently and are ‘at-risk’
The fault has been raised to the carrier and they have already commenced work to restore service
We will update this post as we know more
[Update 23:30]
Update from our suppliers:
Our engineers have arrived on site and performing site checks. We have scheduled for splicers to be dispatched and are awaiting their ETA.
Next Update Due: 01:00 26/06
[Update 0:30]
Update from our suppliers
Our engineers have found a fibre event 6km from the Leicester exchange. Engineers are making they way to the area where there is a confirmed fibre break.
[Update 2:30]
Our field teams have located damage on Aylestone road at the junction of Putney Rd West. Road works have cut and dug up multiple cables causing significant damage to cables and joints. It will take longer than expected to assess the full damage before a fix plan can be drawn out.
[Update 5:20]
Damage Confirmed:
1 x 160f
4 x 24f
4 x 144f
2 x 8f
1 x 96f
2 out of 4 sub ducts damaged
Cause:
Road works. Cables chewed up by a rotary cutting machine. Severe damage has been caused to cables.
Update:
construction have completed installation of x 2 new ducts
Cable gang are onsite.
replacement cable has been ordered.
Plan:
Pull in replacement cables when it arrives into the adjacent joints and resplice to restore.
[Update 6:30]
Replacement Cable will start arrviing between 6:45 – 7:00
Once it has arrived the cable gang can start the process of pulling it in.
[Update 9:00]
Our suppliers are continuing to replace the damaged fibres into the new ducts. Once this is completed they will splice the new fibre
[Update 16:00]
The Civil work needed to install this fibre is complete and the replacement fibre is in the ground. Work to splice the new fibre is ongoing. Given there are over 600 fibre pairs affected this will take several hours to complete.
We will continue to update as we have significant information
[Update 11:00 27/6]
All replacement fibres are in place and splicing has completed
However we are still seeing business impact and have sent ground teams to investigate a Transmode link that has remained down.
Once the investigating engineers return with more information we will be in touch to advise of our next actions.
[Update 12:00 27/6]
We currently have Field engineer red light testing the span of the Transmode link.
Once we have further information we will update you again.
[Update 17:00 27/6]
The Link has been up since 13:00 today – there has been some disturbance however this has been stable since 16:30 today. The suppliers have stated that all work has now been completed on this complex fault. We will monitor the link but we believe this is now stable and we have full resilience to our Huntingdon & Manchester loocations
Apr 28, 2020 | Information
Just to let you know that Merula — along with many others in the industry — will be observing a minutes silence at 11am today to pay tribute to all the frontline workers who have unfortunately lost their lives in the COVID-19 pandemic.
We appreciate your support.
Apr 21, 2020 | Information
As part of the certificate renewal on our webmail server – the URL for webmail has changed from https://mx1.merula.co.uk to https://mymail.merula.net
The physical server email accounts etc remain the same – it is just the URL for webmail that has changed. If you prefer to access your email from an email client – you can also change the SMTP/IMAP/POP3 servers to the same name – mymail.merula.net
If you do not have a merula.co.uk email account you are not affected by this change
As ever if you have any questions please contact support via the normal routes
