Jun 27, 2022 | Outages, Unplanned downtime
We are aware of an issue affecting one of our core switches in Telehouse West. this is also causing some disturbance in connections on other traffic intermittently.
Our engineers are working on this and we hope to have an update in the next 30 minutes
[resolved 01:30]
On-site engineers have rebooted one of our core switches in Telehouse West ans service is now back. Our network engineers are investigating the cause of this and we will work to ensure there is no further disruption here
Oct 13, 2021 | Information, Outages, Unplanned downtime
14:46 UPDATE
The supplier advises their issues should now have been resolved, however it may take some time for all circuits to reconnect due to the increased load of subscribers attempting to login to their Radius. Our apologies again for this supplier outage.
13.20 UPDATE
Good afternoon.
The supplier had a power outage at one of their data centres that’s affected their network transit and backhaul and therefore some
lines. We are seeing some lines return but not all and will update here as we get more news.
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Good afternoon.
We are aware of an issue within one of our suppliers we use for these lines. At this point we don’t have an announcement or full details but we are aware of this. The issue is also affecting their portal which we access and their status page isn’t working.
We are trying to get an update on this which we will pass on as soon as we can.
Note: this issue is not on the Merula network but within the supplier network. Our apologies to this circuits affected.
Sep 24, 2021 | Outages
We are aware of a routing issue affecting traffic to some destinations currently. The NOC team are aware of this and are working to resolve this – we expect this to be resolved very shortly and will update as we know more
[Update 8:30]
We believe the reachability issue is now resolved – there is some further work taking place to follow up – however this will not have any impact at this time. We will work to bring the failed link back to restore redundancy shortly however this will not have any impact on services at this time.
Apr 14, 2021 | Information, Outages, Planned Work, Unplanned downtime
Once again, please accept our apologies for the problems you’ve seen over the previous couple of days. We realise that this has caused you all serious issues and for that, we’re very sorry.
Various internal changes have been implemented over the last 48 hours and currently, we believe that the network and associated services are now stable and will remain that way. We continue to monitor the situation closely to ensure that our network remains stable and there’s no further impact to your services.
Please email us in the normal way if you have any question or concerns. Thanks again for your support through this incident.
Apr 13, 2021 | Information, Outages, Unplanned downtime
23:30 Again, our apologies
We continue to undertake remedial work to mitigate this ongoing attack.
We will update here as usual.
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We are currently seeing a new, large-scale DDoS attack against our IP range. We are working to mitigate this but some services are being affected, with packet loss, routing failures or intermittent outages. Some email delivery will be queued until this is resolved.
We will update here as usual.
13:06 UPDATE
We are mitigating a large portion of this attack traffic but currently, the transit links remain saturated which is causing the current ongoing problems. We continue to work to resolve this as quickly as possible & apologise for the ongoing inconvenience caused.
13:44 UPDATE
We are seeing most services recovering. The attack target remains offline but we believe that this incident is now contained. We apologise again for this interruption in service. If you are still seeing issues, please restart your equipment. Tickets can be raised now in the normal manner & the support line remains ready to assist.
17:43 UPDATE
The offsite server that hosts the status NOC site went down during the afternoon. Purely coincidental, but it meant we weren’t able to access it to add more frequent updates. It’s now back and we’ll update the status on the DDoS attack issues shortly. Our apologies that this wasn’t available when it was needed the most.
Apr 10, 2021 | Information, Outages, Unplanned downtime
We are currently seeing a large scale DDoS attack against our IP range.
This will lead to significant packet loss and access issues to our customers. Our NOC team are already at work to mitigate this. We will post a further update as soon as we have it
[Update 11/04/21 – 10:00am]
We believe the issue cleared shortly after 7pm yesterday. We are still monitoring this closely however we do not believe there is currently any ongoing customer impact
