Apr 30, 2017 | Planned Work
We are upgrading the hardware and software for one of our name servers in Harbour Exchange Square London during the afternoon / evening of May 1st. While this will not directly affect customers – they may find some name resolution is show while the old server is removed and the new hardware installed. The new server pre-configured and should work identically once installed. However as with all upgrades there is a risk
We will upgrade this post once the upgrade is complete or if any issues occur
This work was completed. Further work will be completed on our second name server in Telehouse North in the coming days
Apr 4, 2017 | Information, Outages, Planned Work
We are seeing a few ADSL/FTTC lines that we are unable to monitor internally to track performance and transfer speeds. To overcome this we may need to reboot an internal switch that will mean that the PPP sessions on these few lines will momentarily drop. The circuits should all come back on-line automatically, but if you find an issue please re-boot your router to establish the session.
Apr 4, 2017 | Information, Planned Work
One of our clustered mail-server machines will be updated and moved to a new location at some point tonight. This will not involve any down-time but mail delivery may be slightly slower than usual for a period of up to 2 hours as the databases sync back.
Mar 22, 2017 | Information, Planned Work
This work will upgrade the capacity on one leg of our dark-fibre ring. Whilst it won’t cause any outages, we are at elevated risk during the maintenance window and there may be brief transient routing issues when the fibre is brought back on-stream.
Maintenance Window: 21:00 – 07:00 GMT
Primary Date: 07-Apr 2017
2nd Primary Date: 08-Apr 2017
3rd Primary Date: 09-Apr 2017
Location of Maintenance: London
Reason for Maintenance: supplier will perform fiber maintenance to add capacity
Mar 3, 2017 | Information, Outages, Planned Work
We are seeing BGP issues affecting one of our core routers in HEX, London. This may involve the need to reboot this equipment late this evening. This will affect a few of our leased line customers only.
Feb 22, 2017 | Information, Planned Work
We don’t expect this to materially affect any of our services but there may be a few instances of slight packet loss or routing transit issues during this window.
Start: 2017-02-23 00:00:00 GMT (UTC + 0)
End: 2017-02-23 04:00:00 GMT (UTC + 0)
LAN(s) AFFECTED
London Juniper
INTRODUCTION
This maintenance is scheduled for the 2nd stage of Juniper software and Routing Engine upgrades.
During this maintenance we will replace both 32 bit RE-S-2000 Routing Engines in Edge1,
Edge2 and Edge3 THN (Telehouse North) with 64 bit RE-S-1800×4 Routing Engines. We will also upgrade the Junos version to 15.1F6-S3 from 13.3R5-S4.1.
All members connected to edge1-thn, edge2-thn and edge3-thn shall experience downtime of up to 20 minutes whilst the RE’s are swapped and rebooted.
