Jun 7, 2017 | Information, Planned Work
The works detailed below should have no effect on services delivered via the Merula network apart from a possible brief period of routing instability as they re-converge after the link comes back on-line
Service Affected:
Level3 Transit Bearer Manchester
Start of maintenance:
15/06/2017 22:00 BST
End of maintenance:
16/06/2017 03:00 BST
Duration of work:
up to 45 minutes within the outage window
Impact of work:
Outage to listed service
Classification of works:
Standard
Description of works:
Third Party maintenance on underlying fibre connections
May 12, 2017 | Information, Planned Work
One of our carriers (TalkTalk) is performing some emergency planned works on their interconnect in Telehouse North. We have resilient Interconnects in other locations however during the work you may see your connections drop and re-connect over our alternative Interconnect
The work is scheduled for between 16/05/2017 20:00 and 17/05/2017 06:00
If there are any issues please contact support via the normal routes
Apr 30, 2017 | Planned Work
We are upgrading the hardware and software for one of our name servers in Harbour Exchange Square London during the afternoon / evening of May 1st. While this will not directly affect customers – they may find some name resolution is show while the old server is removed and the new hardware installed. The new server pre-configured and should work identically once installed. However as with all upgrades there is a risk
We will upgrade this post once the upgrade is complete or if any issues occur
This work was completed. Further work will be completed on our second name server in Telehouse North in the coming days
Apr 4, 2017 | Information, Outages, Planned Work
We are seeing a few ADSL/FTTC lines that we are unable to monitor internally to track performance and transfer speeds. To overcome this we may need to reboot an internal switch that will mean that the PPP sessions on these few lines will momentarily drop. The circuits should all come back on-line automatically, but if you find an issue please re-boot your router to establish the session.
Apr 4, 2017 | Information, Planned Work
One of our clustered mail-server machines will be updated and moved to a new location at some point tonight. This will not involve any down-time but mail delivery may be slightly slower than usual for a period of up to 2 hours as the databases sync back.
Mar 22, 2017 | Information, Planned Work
This work will upgrade the capacity on one leg of our dark-fibre ring. Whilst it won’t cause any outages, we are at elevated risk during the maintenance window and there may be brief transient routing issues when the fibre is brought back on-stream.
Maintenance Window: 21:00 – 07:00 GMT
Primary Date: 07-Apr 2017
2nd Primary Date: 08-Apr 2017
3rd Primary Date: 09-Apr 2017
Location of Maintenance: London
Reason for Maintenance: supplier will perform fiber maintenance to add capacity
