We have a UPS Engineer on site running a calibration test on our UPS. This should not affect any power – however there is a very small element of risk with any work on the power to the Data Centre.
We will update this once the work is complete
Following a planned maintenance our Generator at Avro Court requires a replacement water heater. The work to replace this will take place tomorrow morning.
This work will not cause a downtime, however during the work the generator will be unavailable, so in the event of an extended mains failure there is a risk to services here.
We will have full UPS cover throughout the work.
We will update this post as the work is completed
We are seeing a low level of packet loss to (and within) our Avro Court Data Cantre.
We believe this issue is between two of our core switches. We have attempted to resolve this issue by disabling various network ports but the issue remains. The next step is to attempt a reboot on hte affected switches.
We plan to perform this just after midnight tonight (Wednesday morning). This will affect access to some servers hosted in Huntingdon for approx 5 minutes while the switches reboot.
There may be a couple of small issues while traffic re-routes round the switch.
We will update this ticket as the work progresses
Further to the replacement of our Primary UPS a few weeks ago some follup up work is required to install a management card and new batteries for the UPS. This is taking place tomorrow (10/12/2013).
During this maintenance there will be periods when the building will be supplied via raw mains and not through the UPS system. While this should cause no outage there is a risk as there is less protection than normal during this time.
We will update this post once the work is complete.
This work is now completed
There is a routine maintenance on our UPS systems in Huntingdon this afternoon starting approx 3pm. During this time the buyilding will be running on Generator power.
We do not expect any issues but as with all maintenance there is an element of risk involved.
We are performing this during office hours due to the availability of engineers and spares should they be needed.
We will update you as this progresses
To resolve a bug on our ADSL gateway routers we will be performing a firmware upgrade this evening at approximately 10pm. This will cause approx 50% of ADSL sessions to us to drop for 5-10 seconds.
Most sessions should automatically re-connect, however if your session does not re-connect a router reboot should re-connect fine.
If there are any issues please email or call support via the normal methods
This work is now completed