Feb 11, 2014 | Planned Work
We are seeing a low level of packet loss to (and within) our Avro Court Data Cantre.
We believe this issue is between two of our core switches. We have attempted to resolve this issue by disabling various network ports but the issue remains. The next step is to attempt a reboot on hte affected switches.
We plan to perform this just after midnight tonight (Wednesday morning). This will affect access to some servers hosted in Huntingdon for approx 5 minutes while the switches reboot.
There may be a couple of small issues while traffic re-routes round the switch.
We will update this ticket as the work progresses
Dec 9, 2013 | Planned Work
Further to the replacement of our Primary UPS a few weeks ago some follup up work is required to install a management card and new batteries for the UPS. This is taking place tomorrow (10/12/2013).
During this maintenance there will be periods when the building will be supplied via raw mains and not through the UPS system. While this should cause no outage there is a risk as there is less protection than normal during this time.
We will update this post once the work is complete.
This work is now completed
Aug 27, 2013 | Planned Work
There is a routine maintenance on our UPS systems in Huntingdon this afternoon starting approx 3pm. During this time the buyilding will be running on Generator power.
We do not expect any issues but as with all maintenance there is an element of risk involved.
We are performing this during office hours due to the availability of engineers and spares should they be needed.
We will update you as this progresses
Jan 10, 2013 | Planned Work
To resolve a bug on our ADSL gateway routers we will be performing a firmware upgrade this evening at approximately 10pm. This will cause approx 50% of ADSL sessions to us to drop for 5-10 seconds.
Most sessions should automatically re-connect, however if your session does not re-connect a router reboot should re-connect fine.
If there are any issues please email or call support via the normal methods
This work is now completed
Oct 1, 2012 | Planned Work
Due to an issue with our router in Sovereign house we are performing a update earlier than planned.
This will limit access to servers on the 217.146.105 and 85.158.153 IP ranges.
We anticipate the downtime will not be longer than 90 minutes and will start approx 8pm this evening.
Note this will NOT affect access to ADSL and connectivity services only a small number of servers (including the merula website and portal) that are on the IPs above.
This work was completed though took a little longer than planned. All services were restored just after midnight
Sep 23, 2012 | Planned Work
Our suppliers will be carrying out planned maintenance on one of our UPS systems at our Huntingdon Data Centre during the afternoon of the 1st October 2012.
While there should be no impact from this there is always a small risk with any work.
We will update this post on completion of the work
