As part of the maintenance at our data centre in Huntington we will have engineers performing maintenance on one of our generators on the morning of July 11th. There should be no outage or problems related to this but it will reduce resilience while this takes place.
As part of our preperation to perform more diagnostics on one of our routers in Telehouse North following the issues we have been seeing with it we have made some changes to the network configuration. These will also reduce the reliance on this router and therefore mean that any further issues will not be customer affecting.
During the config change you *may* have seen a very brief network issue to some locations however this should not have lasted more than 2-3 minutes at a maximum. All work is now complete and if you are still seeing any issues please contact support in the normal manner.
We apologise for the lack of notice here but wanted to ensure that any furter issue did not cause any problems
Further from the recent router issues we have determined that this is caused by a memory issue on the router hardware. We have now sourced replacement RAM and we will have engineers on site on Friday to replace this. The router itself way be down for 10-15 minutes but most if not all traffic should work round this and there should be little if any noticeable issues
We are planning a small number of server moves this weekend as we continue to move servers to our new data centre. No core connectivity servers will be affected, however some client email servers may be unavailable for a time.
We are also moving a number of ‘private co-lo servers’ but in all cases we have contacted the owners directly.
if there are any issues email support or call us on 0845 330 0666
We will have engineers working in some of our racks over the next couple of days getting some of our new fibre links installed and configured. This work should NOT have any impact on service but with any work of this kind there is always a small element of risk.
We will update this ticket once the work is complete