Divert Service Failures
Details: SIP Diverts are now working as normal and our engineers will closely monitor our VoIP network for any re-occurrences. If you were affected by the issue please retest and if the problem is still present contact our Support Team.
One of our suppliers is aware of a network problem as below. We’ll update here as they troubleshoot this. In the meantime, please accept our apologies if your circuits are affected.
Network Affected: VoIP
Problem Time: Wed 19th Oct 2016 at 9:30 am
Estimate Resolve Time: Wed 19th Oct 2016 at 10:00 am
What Does It Affect: Customers using SIP divert service
Event Overview: Divert Service Failures
Details: Some of our customers may be experiencing problems with our SIP Trunk Divert Service where inbound calls are failing. Our engineers are currently investigating and there will be further updates shortly.
One of our interconnects in Manchester may see temporary up-ticks in latency and longer routing choices because of the work planned below. This will not affect connectivity and will revert to normal after the work window has closed.
Level3 Transit, Manchester Bearer
Start of maintenance:
25/10/2016 – 00:01 GMT
End of maintenance:
25/10/2016 – 03:00 GMT
Duration of work:
Up to one hour within stated window
Impact of work:
Outage / Disruption to services
Classification of works:
Repair / Planned (Third Party)
Description of works:
Level 3 Communications will implement scheduled maintenance to perform upgrade work on core network equipment to free up memory and prevent future service interruptions to customer services.
We are receiving alerts from our UPS in Telehouse. We have therefore scheduled a maintenance to visit the site and either replace the batteries on the UPS or replace the UPS as needed. Depending on the situation there may be an outage for Telehouse North based services late this evening for upto 90 minutes although we will of course keen this to an absolute minimum.
NOTE this UPS is in addition to the building UPS and Generator.
This work will affect most broadband services and some Leased lines.
We are sorry for the short notice but want to resolve the possibility of an issue as quickly as possible and at a time when least people are using the service
We will update this post as the work progresses
On Tuesday 13th September, Apple releases the new version of iOS v10 following the launch of their new iPhone 7, followed not long afterwards by macOS Sierra, the new version of their desktop operating system, on 20th September.
We expect there to be a significant up-tick in traffic because of this, both through the whole day and probably well into the following ones.
We have plenty of spare capacity within our network and don’t envisage any problems directly affecting circuits supplied by us but the nationwide backhaul providers will be under some pressure, so be aware that transit may be slower than usual until this traffic dies down naturally.
There is still time to move to one of our fantastic unlimited tariffs before this onslaught hits!
If you’d like to upgrade we can offer you a FREE migrate from ADSL or another FTTC supplier so please get in touch straight away.
Email us using this link or call our free sales line on 0800 298 2375.
During the afternoon / evening of the 14th August we will be performing a range of upgrades at our Manchester PoP. These include
- Replacement of UPS Batteries
- Upgrade Core Switches
- New Access Switches
- Upgraded Core Routers
- New Servers
During some periods of the maintenance routes that would normally route via Manchester will take an alternative route. It also means that some backup leased Lines will be unavailable for a short period.
While the maintenance window is wide we hope that the actual core network will not be affected for more than an hour or so – hopefully less. All the replacement hardware has been setup and tested in our Lab. Note that we are not anticipating any issues with our core network in any other location and Broadband, etc should be affected – However it should be considered ‘at risk’. These upgrades should further enhance the stability of our core network
If there are any questions please raise them via the support mailbox
Our primary outgoing smart mail server was down for a short while from approx 2pm due to a customers PC becoming compromised and sending a very high level of spam. We paused delivery on this server while the affected emails where removed from the mail queue to minimise the risk of the sever being black listed.
Mail delivery has now been re-enabled. While clearing the mail queue there is a small possibility that email sent just before the incident may not have been sent. If you are awaiting a reply to an email and are not sure it is probably safer to re-send just in case the email was not received.
We are sorry for the slow updated but we where concentrating on resolving this issue and did not anticipate the mail queue clearing to take so long
If you are still seeing any issues please drop an email to support as normal or call us on 0845 330 0666
We’re reminding you of the planned work due on 12th. Full details are available here: http://noc.merula.net/2016/06/notification-of-planned-work-12th-august-telehouse-north-virgin-media-business/
Apart from the downtime shown there we don’t expect any other issues to be seen.
On Tuesday 2nd August, Microsoft release the new version of Windows 10 and we expect there to be a significant up-tick in traffic because of this, both throughout the whole day and probably well into Wednesday.
We have plenty of spare capacity within our network and don’t envisage any problems directly affecting circuits supplied by us but the backhaul providers will be under pressure, so be aware that transit may be slower than usual until this traffic dies down naturally.
There is still time to move to one of our unlimited tariffs before this onslaught hits!
If you’d like to upgrade, then please get in touch straight away. Email us using this link or call our free sales line on 0800 298 2375.
Following on from the outage last week we are seeing a issue with some IPv6 traffic being sent via our thn-gw1 router. To fix this we need to restart one of the routing processes. While this is low risk we will perform this out of hours tonight at approx 10pm.
We are not expecting any issues from this – however there is a small risk of a network blip if we have to reboot the router rather than restart the stuck process.
We will update this ticket as the work progresses
This work is now completed and the issue should be resolved – if anyone has any issues please contact support in the normal way
Due to a crash in one of our core routers in Telehouse North a few minutes ago this rebooted causing a very brief loss of service to come customers as the backup router took over the routing.
Customers directly connected would have seen a slightly longer outage. All routers are back up and running and full service should be restored. If you have a broadband service with us and are seeing an issue PLEASE try to reboot as this should solve any remaining issues.
We apologise if not all calls where answered during the issue- the team where busy answering calls and ensuring the issue was resolved as quickly as possible