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Monthly Archives: October 2010

ADSL Upgrades / Changes

After a long wait we are pleased to announce that our new 1G link to BT for ADSL is now live. This means we can now offer ADSL2+, FTTC anf FTTP products as well as standard ADSL1 based BT products.

As the final part of the installation we will be moving our existing users to the new infrastructure tomorrow at some point after 2pm.

This should not have any impact on your service other than a single reset when your connection will drop from the old service and reconnect to the new link.

We will be announcing a range of new peoducts very shortly

ADSL Issue this morning

Some users may have seen an outage with their ADSL between 5:30 and approx 7:45am this morning. We are still investigating the cause of this issue although the problem appears to be upstream from us at this point. Full service was restored by 8am and we are monitoring the situation to ensure all is well.

If you are still seeing an issue please contact support in the normal way.

Some Servers down – resolved

Between approx 4pm and 6pm today a small number of servers were down on the Merula network. This was due to a Power Supply on one server failing and tripping the power to one of the racks.

Our engineers were on site as fast as possible and all services were resumed very quickly.

If there are any ongoing issues please contact support


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

We'd also suggest that all customers subscribe to our mailing list (link above); status messages and updates will be delivered by email.