Aug 17, 2025 | Information, Outages
We have seen a number of Virgin Media links flap multiple times this evening. This includes a NNI for some leased lines and one of our links between Huntingdon and Manchester
Virgin are working to resolve this working with the network team here – however this issue is causing a loss of resiliance for Manchester and Huntingdon
This issue was cleared approx 3am 17/8 – our supplier replaced an optical amp on their kit to restore stability to the affected links
Sep 10, 2024 | Information, Update
One of the two links to our Slough Data Centre is currently down – it dropped overnight. The Data Centre has dual resiliant links so at this point service is not affected – however services at this Data Centre should be considered at risk.
The team have reported this issue to the fibre provider and we will update as we hear back
We will update this by 10am at the latest
[Update 8:10am]
Our fibre provider have acknowledged our case and have dispatched engineers to one of the Data Centres – current ETA for them to arrive is just after 10am.
[update 14:00]
Our Fibre Provider has completed OTDR testing on the fibre span and can see no fault on the fibre span – but have stated that the Data Centre Cross connect may be at fault. As such a case has been raised to have this checked. We will update on this as soon as we have it
Jul 25, 2024 | Information
We are seeing one of the core links down between Manchester and Huntingdon currently. This seems to be due to a known fault on the Virgin Media Network.
Virgin are working to resolve this issue. At this point this has no affect on our services – however there is a loss of resilience to these two sites currently as a result
We will update as we hear more
Jul 9, 2024 | Information
We are seeing a small number of Virgin Media leased lines have intermittent drops – Virgin Media have located a network event. Their latest update is:
Our Network Teams have carried out investigations and they suspect the issue is due to a fibre
disturbance between Peterborough and Leicester causing the intermittent network connectivity issues.
Next steps consist of intrusive power level testing and an emergency change will be scheduled for the works activities.
Services have remained stable since 13:21 however health checks are in place to monitor services.
We’ll provide further updates as soon as we get feedback.
We are also seeing services stable but will continue to update as we have them
May 11, 2023 | Information
We have had an alert of one of our fibre links between Cloud House and Telehouse is currently down, At this point it is not affecting the merula Core netwoek but does mean that we have a loss of resiliance between sites.
This is service impacting to customers taking a wave service between these two sites
The issue has been raised to the fibre provider who are actively working on the issue
We will update as we know more here
[update 11/5/23 8:00]
The fibre provider found the cause of the break and restores service on this link approx 1:45am. We have been monitoring this link since and all appears stable.
Sep 21, 2022 | Information, Planned Work
As we have previously announced due to the closure of Equinix Reynolds House in Manchester we have moved our Manchester PoP to a new location
This Friday our carrier is moving our 10G Link from Huntingdon to Manchester to the new PoP in Manchester
Through this we will be using our primary link to London so we do not expect any issues – However for a short period we will be without redundancy / backup to Huntingdon
Note in this case the work is through the daytime – as his means additional engineering resources are available to ensure the change is smooth and without issues
We will update this post as the work progresses and completes
[Completed]
Virgin Media completed the circuit move Friday evening – we now have moved all links back to our net resilient network core.
