A number of ISPs have noted some route flapping issues affecting peering arrangements in THN with Juniper. LINX have been requested to investigate. No obvious issues have been seen here yet but we will keep monitoring and report any traffic concerns via the usual channels.
No issues.
Planned Duration:
Start: 09/02/2016 00:01 GMT
Finish: 09/02/2016 05:00 GMT
Task:
One of our interconnect suppliers will be upgrading their capacity with BTW for DSL services in Telehouse North. This will involve migrating traffic on a pair of interconnects to new, higher capacity ones.
Customer Impact:
We do not anticipate any impact to Merula customer traffic, however all BT DSL services delivered from our Telehouse North node should be considered as AT RISK during this maintenance window.
If you have any queries about this work please raise a support ticket with our helpdesk.
We will issue an ALL CLEAR once this work has been completed.
Be aware that the manufacturers of the Fritzbox! range of routers have advised of a security exploit that requires the firmware to be updated to the latest version. If you have one of the models concerned, you should upgrade accordingly.
More details are available here:
AVM FRITZBox Broadband VDSL and ADSL Routers in Security Glitch
Please note that our network freeze will be in place from 6pm on 16/12/2015 and will last until 10am on 04/01/2016.
During this time, any change requests that involve the Merula core network will be postponed until the resumption of supplier normal services on 04/01/2016. This is to ensure existing services are not affected by a lack of resource by the network operator.
Please note that the offices in Huntingdon will be closed between 5pm 23rd Dec and 9am January 5th 2016.
Over this period, urgent telephone support calls will still be answered when calling 0845 330 0666. Email support tickets will be handled intermittently, so if the need is urgent, please call the support line who will escalate if appropriate under the SLA.
Our supplier portals will also be “frozen” so we won’t be processing any new orders during this period.
We wish you all a restful & happy Christmas and New Year.
Yesterday was Patch Tuesday from Microsoft. In addition, last night Apple released large updates to both iOS and OS X. As a consequence, all supplier back-haul networks (BT, TalkTalk, Vodafone etc) are seeing a dramatic spike in traffic across their links which is impacting our own services to our customers – those of you on ADSL/FTTC type circuits.
We apologise for this but this traffic should slowly die away over the course of the day so download speeds will start to see improvements.
Please bear with us. If you’re still seeing speed problems tonight/tomorrow, then raise a support ticket in the usual manner.