Oct 9, 2015 | Information, Outages, Unplanned downtime
We’ve seen some sessions drop (on ADSL and FTTC/FTTP connections|) following an unexpected port reboot on one of our main switches here.
Most sessions have automatically re-connected but if your line is failing to come back as expected, it may have a stale session which needs to be cleared down. To do this, please power-down your router for 15/20 minutes and then attempt to re-connect.
This should bring you back on-line but please raise a fault with support here in the normal manner if you’re then still having problems.
Oct 8, 2015 | Information, Outages, Unplanned downtime
We are aware of a problem with authentication to our Radius servers in the last 20 minutes that is affecting ONLY circuits delivered as from C20 exchanges — we are working on this now and expect a resolution shortly.
It’s only affecting those lines that have dropped earlier or had been switched off and are now trying to connect (“authenticate”) and not on lines currently logged in all of which should carry on working normally; so is only a problem for a small part of the ADSL estate in Merula.
Sep 9, 2015 | Information, Planned Work
We’ve been advised by Allegro, one of our transit suppliers, of work to be undertaken on one of their core routers in Manchester. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability during the 45 minute work window until they re-converge and stabilise.
Date of work: 17.09.15
Start time: 00:00 BST
End time: 06:00 BST
Place of work: Manchester
Planned Work: EU3819
Work description: Service migration to a new device
Aug 20, 2015 | Information, Planned Work
One of the smaller UPS units protecting one of the racks here in the data centre is indicating that the bateries need replacing. These are on order and the work will be undertaken shortly. We will advise further when we have a confirmed date & time.
There should be no impact on the rack up-time as the main data-centre UPS will be on-line at all times, but as this rack contains a number of our core switches and there’s always the possibility of an unforseen problem, we consider that this should be noted as “at risk” work.
Aug 19, 2015 | Information, Planned Work
We’ve been advised by Allegro, one of our transit suppliers, of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.
Date and Time of Maintenance: 02-Sep-2015 23:59:00 GMT to 03-Sep-2015 03:00:00 BST
Impact: Loss of service for up to 15 minutes during the outage window
Aug 14, 2015 | Information, Planned Work
During a routine test we have discovered a small issue on our generator that, whilst not immediately service impacting, needs attention. Our specialist engineers have assessed the generator and determined that replacement parts are required.
These will be installed on Tuesday 18th August. During the work window (approx. 2 hours) the generator will be shut-down and unable to take the load if there is any mains power issue. We still have our main backup UPS on line as well as smaller ones protecting core network & client areas.
We don’t envisage any downtime or other network/client affecting issues because of this work and this is an advisory only.
