Aug 10, 2015 | Information, Update
We’ve been advised by BT Openreach that since around 9:46Am today, they’ve been experiencing connectivity problems with a number of their ADSL lines especially in these two counties caused by what they believe is a broken/failed back-haul cable. There’s no time to fix given yet.
Service restored: FINAL: The onsite cable repair team completed the activities by 03:55. All Broadband services were prioritised and restored at either 00:15 or 00:30.
[UPDATE] Cable incident has now been raised as the fault has been proved out from both ends (Colchester & Ipswich). Precision testing officers (PTO) are working on localizing the fault which is 4.72km away from Ipswich telephone exchange. A PTO is in the field driving to the location of Bourne Hill which is in the Wherstead area of Ipswich. The fault has yet to be confirmed but on initial findings it looking like a 96 fibre cable that has been affected.
Aug 8, 2015 | Information, Planned Work, Update
We’ve been advised by Cogent Network, one of our transit suppliers, of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.
Date and Time of Maintenance: 20/08/2015 00:00 to 04:00 GMT (01:00 to 05:00 BST)
Impact: Loss of service for up to 15 minutes during the outage window
Aug 7, 2015 | Information, Outages, Unplanned downtime, Update
[Update] 15:45 The engineers have repaired the faults identified and all circuits are up & reporting as being heathy. If anyone is still seeing issues please mail into support@merula.net. We are conducting a postmortem with the supplier to ascertain the root cause, the fix made and to find out why their agreed backup routing didn’t kick in as part of the DR process. We will update the ticket as we know more.
15:10 Multiple back-hauls to us and other customers are affected by this fault; this has been escalated internally by the supplier to their 3rd-level team. No time to fix as yet.
14:26 Engineers have arrived on-site and are starting their investigations.
Engineers are en-route to both ends of this connection.
We are aware of a problem affecting one of our core bearer lines into HEX in London which in turn is affecting a number of customer leased lines. These are currently hard down.
This is a high-priority outage for us and we are working to get this resolved as quickly as possible and apologise for the down-time being seen. We do not currently have a time to fix but expect a status report within the next 30-45 minutes.
We will post updates here.
Aug 3, 2015 | Information, Outages, Planned Work
Description of Works:
Essential maintenance work is required to protect the performance of Interconnect services. This work will take place during the following window.
Date & Change Window:
4 August 2015 00:00hrs to 4 August 2015 05:00hrs BST
Impact & Outage Duration:
Intermittent during the window 4 August 2015 00:00hrs to 05:00hrs BST
Services Affected: possible transient loss of connectivity on DSL circuits
Jul 23, 2015 | Information, Outages, Unplanned downtime
For a brief period, the RADIUS server here in Huntingdon that authenticates ADSL logins was refusing connections. This is now resolved and any ADSL circuits that weren’t able to login should have automatically come back on line again. If you are still seeing issues, please re-start your router.
Jul 20, 2015 | Information, Planned Work, Update
28th July: the Windows 10 code is currently being downloaded “in the background” to machines that have pre-ordered the update which means that some back-haul providers are already seeing some slow-downs. Be aware that this is likely to continue for a while.
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Microsoft are making available from this date their new version of Windows. It will roll out over a period of time, starting on this date.
Whilst we will have brought on-stream additional back-haul being provided by our suppliers, we believe that there will still be some instances of higher latency and slower speeds caused by this, that could affect many of our users especially as this may also affect our supplier core networks.
We will make every effort to mitigate these effects but you should be aware this may be an issue before raising a fault ticket.
