We have just seen a short outage with routing within our Network – primarily to our Avro Court Data Centre.
This seems to have been caused by one of the core links flapping between Telehouse and Huntingdon. The link appears to have stabilised and we are monitoring for any ongoing issue here.
We are also liaising with one of our fibre providers to see if they are aware of the issue
We are upgrading & replacing one of our resilient core Cisco routers in Telehouse late on Friday night.
Whilst we do not expect any down-time on any of our circuits related to this work, you should be aware that there may be temporary routing issues for a period up to an hour, whilst this is being completed.
From midnight until 6am on the morning of 20th, one of our back-haul suppliers is undertaking an equipment upgrade on one of our circuits located in Telehouse. We don’t envisage any impact on our network, this is for information only.
UPDATE: the fault has been isolated and fixed. Any customer facing services affected should now be back to normal.
We’ve a hardware issue that is affecting some hosted WP sites and may impact other sites also hosted on the same server. No time-to-fix information as yet; we’ll update this post as more information becomes available.
One of our ADSL gateways crashed this morning – it recovered within a matter of seconds but this caused some sessions with ourselves to drop, Connections should have re-established immediately.
We believe this is now stable but we are monitoring the situation
We have passed the crash report to the manufacturer – and have planned an upgrade over the weekend to bring them to the latest firmware release. We will announce this work shortly
We are seeing an issue that is affecting some internet connections to be very slow / unusable.
We have raised a case with our supplier and they have reported that this seems to be the result of failed planned works overnight on one of the RAS units on their network.
This is being worked on now and we should have an update very shortly
Our supplier has now resolved an issue following a failed upgrade on the router overnight. If you are still seeing any issues please report them to Support in the normal way