Apr 20, 2015 | Information, Outages, Planned Work
Following the problems we’re still seeing as part of the over-running planned upgrade to our email infrastructure, we’ve decided that it’s necessary to take the mail-servers off-line at 5pm today for a period of up to 2 hours to allow this syncing to proceed quickly to completion.
Once that has occurred and run to completion, we’re confident that the new system will respond correctly as planned.
Update: The primary server is now back in service with all emails – We will be working on the backup server tomorrow – however we do not expect this to be service affecting.
Update: The mail servers are now back as a resilient pair – initial testing has shown this to be much faster and reliable – any issues please contact support
Apr 13, 2015 | Information, Outages, Unplanned downtime
We had to reboot one of our core ADSL routers as we were aware of various problems affecting a significant number of lines and we took the decision that a very short outage was needed to allow these sessions to be cleared down. We have seen all of the affected lines come back successfully, so believe that this is now resloved. Apologies to anyone who briefly lost their connection.
Apr 13, 2015 | Information, Outages, Planned Work, Update
The porting has now completed and we believe everything is now routing correctly. Please notify us as below if you become aware of any problems.
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Tomorrow we port our numbers to a new provider which may mean that, for a short window during the working day, the main 01480 numbers cease to be routed correctly.
Normal service will resume after this window; unfortunately we don’t know from the supplier exactly what time this will process will occur but down-time should be minimal.
If you should need to call in and find that the number is unobtainable or isn’t answered, please call our temporary number:
01480 708010
or email support@merula.net
Apr 7, 2015 | Information, Outages, Planned Work
There may be a brief (max. 15 minute) loss of connectivity to servers & services hosted at Avro Court on this date as one of our back-haul providers (Virgin Media) upgrades their connections in London and locally. This work is scheduled for the early hours of the morning on 22nd and we will be monitoring this at all the way through the maintenance window to ensure that this completes successfully and that there are no residual issues.
We have been told that this work will occur between 1am & before 6am.
From monitoring previous such work we expect our network resilience to mean that there will be no loss of connectivity — we have flagged this as a possible “at risk” however.
Mar 12, 2015 | Outages
We have just seen a short outage with routing within our Network – primarily to our Avro Court Data Centre.
This seems to have been caused by one of the core links flapping between Telehouse and Huntingdon. The link appears to have stabilised and we are monitoring for any ongoing issue here.
We are also liaising with one of our fibre providers to see if they are aware of the issue
Mar 9, 2015 | Outages, Planned Work
We are upgrading & replacing one of our resilient core Cisco routers in Telehouse late on Friday night.
Whilst we do not expect any down-time on any of our circuits related to this work, you should be aware that there may be temporary routing issues for a period up to an hour, whilst this is being completed.
