Apr 13, 2015 | Information, Outages, Planned Work, Update
The porting has now completed and we believe everything is now routing correctly. Please notify us as below if you become aware of any problems.
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Tomorrow we port our numbers to a new provider which may mean that, for a short window during the working day, the main 01480 numbers cease to be routed correctly.
Normal service will resume after this window; unfortunately we don’t know from the supplier exactly what time this will process will occur but down-time should be minimal.
If you should need to call in and find that the number is unobtainable or isn’t answered, please call our temporary number:
01480 708010
or email support@merula.net
Apr 7, 2015 | Information, Outages, Planned Work
There may be a brief (max. 15 minute) loss of connectivity to servers & services hosted at Avro Court on this date as one of our back-haul providers (Virgin Media) upgrades their connections in London and locally. This work is scheduled for the early hours of the morning on 22nd and we will be monitoring this at all the way through the maintenance window to ensure that this completes successfully and that there are no residual issues.
We have been told that this work will occur between 1am & before 6am.
From monitoring previous such work we expect our network resilience to mean that there will be no loss of connectivity — we have flagged this as a possible “at risk” however.
Mar 12, 2015 | Outages
We have just seen a short outage with routing within our Network – primarily to our Avro Court Data Centre.
This seems to have been caused by one of the core links flapping between Telehouse and Huntingdon. The link appears to have stabilised and we are monitoring for any ongoing issue here.
We are also liaising with one of our fibre providers to see if they are aware of the issue
Mar 9, 2015 | Outages, Planned Work
We are upgrading & replacing one of our resilient core Cisco routers in Telehouse late on Friday night.
Whilst we do not expect any down-time on any of our circuits related to this work, you should be aware that there may be temporary routing issues for a period up to an hour, whilst this is being completed.
Feb 18, 2015 | Information, Outages, Planned Work
From midnight until 6am on the morning of 20th, one of our back-haul suppliers is undertaking an equipment upgrade on one of our circuits located in Telehouse. We don’t envisage any impact on our network, this is for information only.
Dec 18, 2014 | Outages, Unplanned downtime
UPDATE: the fault has been isolated and fixed. Any customer facing services affected should now be back to normal.
We’ve a hardware issue that is affecting some hosted WP sites and may impact other sites also hosted on the same server. No time-to-fix information as yet; we’ll update this post as more information becomes available.
