Jan 23, 2009 | Outages
One of our resilient links between manchester and London. The issue was causing some instability to our network and the affected link has been taken out of service while the fault is fixed. While this means that some services at Manchester may be seen as ‘at risk’ the remainder of our network is now stable.
The faulty link will be re-enabled as soon as we have an assurance that the issue is fully resolved. Our apologies for the problems this caused – we are working on ensuring that a similar issue can not cause any further network instability.
Dec 29, 2008 | Outages
We are aware of an issue affecting some ADSL users between approx 5am and 8an this morning. It appears that a change at BT means that while users were onencted we could not route traffic to them. We have made a few changes here and all appears OK.
If you are still having a problem please try rebooting your router and if that fails turn the router off for 30 minutes and try again since you may need to clear a ‘stale session’.
If this fails please contact support in the normal way and we will do our best to resolve the issue in your case. Apologies for any problems caused.
Dec 22, 2008 | Outages
Between approx 23:30 on 21/12 and 0:30 on the 22/12 there was a partial outage in our Sovereign House hosting facility. This affected servers hosted in the building (numbering about 4) and a few IP ranges hosted off of this router.
All ADSL and other hosted services were fine. the cause turned out to be a faulty PSU in one server (actually the one hosting this site…). Once we isolated the faulty server the rest of the rack came back – we then swapped th PSU on this server and all appears to be fine now.
If you are still seing any issues please let us know
Sep 25, 2008 | Outages
We are aware of an issue preventing access to some IP ranges on our network at this time. We are urgently investigating this and expect service to be back very shortly
Sep 10, 2008 | Outages
We are aware of a network issue today that limited connectivity to some servers and sites. While we have not identified the exact cause as yet we believe the problem is now cleared. We believe thius may have originated outside out network but we are investigating this as a matter of urgency
Jul 4, 2008 | Outages
Due to a huge increase in spam and a hardware failure on one of the mail scanning servers here we are aware that some email has been delayed over the last 24 hours. We now have all servers back up and running and an extra server will be live later this evening.
This issue has also made us bring forward an upgrade to the scanning engine – this has been in testing for a while bit is now live – this should also reduce the amount of spam received – and the accuracy will increase as time goes on.
if you are still seeing any issues please call or email and we will look into the issues as soon as possible
