Dec 22, 2008 | Outages
Between approx 23:30 on 21/12 and 0:30 on the 22/12 there was a partial outage in our Sovereign House hosting facility. This affected servers hosted in the building (numbering about 4) and a few IP ranges hosted off of this router.
All ADSL and other hosted services were fine. the cause turned out to be a faulty PSU in one server (actually the one hosting this site…). Once we isolated the faulty server the rest of the rack came back – we then swapped th PSU on this server and all appears to be fine now.
If you are still seing any issues please let us know
Sep 25, 2008 | Outages
We are aware of an issue preventing access to some IP ranges on our network at this time. We are urgently investigating this and expect service to be back very shortly
Sep 10, 2008 | Outages
We are aware of a network issue today that limited connectivity to some servers and sites. While we have not identified the exact cause as yet we believe the problem is now cleared. We believe thius may have originated outside out network but we are investigating this as a matter of urgency
Jul 4, 2008 | Outages
Due to a huge increase in spam and a hardware failure on one of the mail scanning servers here we are aware that some email has been delayed over the last 24 hours. We now have all servers back up and running and an extra server will be live later this evening.
This issue has also made us bring forward an upgrade to the scanning engine – this has been in testing for a while bit is now live – this should also reduce the amount of spam received – and the accuracy will increase as time goes on.
if you are still seeing any issues please call or email and we will look into the issues as soon as possible
May 23, 2008 | Outages
Due to a BT incident earlier for which we are still waiting clarification we are currently seeing an imbalance on the central pipes used for the @adsl.merula and @adsl.wizards realms. if your login is one of the above and you are seeing slow speeds you may like to diconnect and re-login in an attempt to change to the less congested central.
You may need to do this more than once since you have a 50/50 chance od re-connecting to the congested cental.
if we can get moew details from BT we will post them here
May 11, 2008 | Outages
There was a short outage (lasting 10-15 mins) to some servers that are behind one of our core routers (lon3-gw1). Upon investigation it appeared that the router had crashed and was rebooted.
This appears to have restored service and we are now monitoring the router closely – however we do not expect any further issues at this time.
