Nov 5, 2015 | Information, Planned Work, Update
UPDATE: the supplier has confirmed the new date, with timings unchanged for this work.
This should not affect any services or connectivity. There may be a brief transient period when routes flap until the routing tables converge again.
Start of maintenance: 25/11/2015 – 00:00 GMT
End of maintenance: 26/11/2015 – 04:00 GMT
Duration of work: Up to 30 minutes during the window
Classification of works: Standard
Description of works: Essential Third Party maintenance
Oct 6, 2015 | Planned Work
Over the next few days we will be installing a new host link for our adsl backhaul. This should not cause any downtime but you may notice a ppp drop as sessions are balanced across the new links.
This should only cause a few seconds of issues however in some cases it may be that your router needs to be re-booted to reconnect.
If you have any issues please call support in the normal way.
Sep 9, 2015 | Information, Planned Work
We’ve been advised by Allegro, one of our transit suppliers, of work to be undertaken on one of their core routers in Manchester. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability during the 45 minute work window until they re-converge and stabilise.
Date of work: 17.09.15
Start time: 00:00 BST
End time: 06:00 BST
Place of work: Manchester
Planned Work: EU3819
Work description: Service migration to a new device
Aug 20, 2015 | Information, Planned Work
One of the smaller UPS units protecting one of the racks here in the data centre is indicating that the bateries need replacing. These are on order and the work will be undertaken shortly. We will advise further when we have a confirmed date & time.
There should be no impact on the rack up-time as the main data-centre UPS will be on-line at all times, but as this rack contains a number of our core switches and there’s always the possibility of an unforseen problem, we consider that this should be noted as “at risk” work.
Aug 19, 2015 | Information, Planned Work
We’ve been advised by Allegro, one of our transit suppliers, of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.
Date and Time of Maintenance: 02-Sep-2015 23:59:00 GMT to 03-Sep-2015 03:00:00 BST
Impact: Loss of service for up to 15 minutes during the outage window
Aug 14, 2015 | Information, Planned Work
During a routine test we have discovered a small issue on our generator that, whilst not immediately service impacting, needs attention. Our specialist engineers have assessed the generator and determined that replacement parts are required.
These will be installed on Tuesday 18th August. During the work window (approx. 2 hours) the generator will be shut-down and unable to take the load if there is any mains power issue. We still have our main backup UPS on line as well as smaller ones protecting core network & client areas.
We don’t envisage any downtime or other network/client affecting issues because of this work and this is an advisory only.
