Apr 7, 2015 | Information, Outages, Planned Work
There may be a brief (max. 15 minute) loss of connectivity to servers & services hosted at Avro Court on this date as one of our back-haul providers (Virgin Media) upgrades their connections in London and locally. This work is scheduled for the early hours of the morning on 22nd and we will be monitoring this at all the way through the maintenance window to ensure that this completes successfully and that there are no residual issues.
We have been told that this work will occur between 1am & before 6am.
From monitoring previous such work we expect our network resilience to mean that there will be no loss of connectivity — we have flagged this as a possible “at risk” however.
Mar 9, 2015 | Outages, Planned Work
We are upgrading & replacing one of our resilient core Cisco routers in Telehouse late on Friday night.
Whilst we do not expect any down-time on any of our circuits related to this work, you should be aware that there may be temporary routing issues for a period up to an hour, whilst this is being completed.
Feb 18, 2015 | Information, Outages, Planned Work
From midnight until 6am on the morning of 20th, one of our back-haul suppliers is undertaking an equipment upgrade on one of our circuits located in Telehouse. We don’t envisage any impact on our network, this is for information only.
Jan 11, 2015 | Planned Work, Update
This test has now been delayed until 21st.
During the day of 12th January 2015 we are having a full service on our generator including a load bank test which will stress test our generator and ‘prove’ it is fully working and able to take the load from our data centre. This will not affect the ‘normal’ usage in our data centre.
However at times during the work this will mean the generator is not able to take the load IF a power issue occurs. We do still have our on site generator and we are not anticipating any issues – however as there is a small risk we are publishing this in advance.
We will update this post once the work is complete
Jan 3, 2015 | Planned Work, Update
UPDATE: this work has been successfully completed.
Our UPS at Harbour Exchange Square (HEX) in London is showing a battery fault and we have replacements on the way.
NOTE this UPS is in addition to the Data Centres own UPS and generator.
Subject to the arrival of the new batteries we are planning to replace the battery pack in the evening on Tuesday 6th January. This should not cause an outage as tney are designed to be swapped while the unit remains on.
However with all work on this kind there is a small risk.
We will update this post as the work progresses. Any questions please contact support in the normal way.
Dec 24, 2014 | Planned Work
Currently BT are investigating a fault on one of the resilient pair back-haul lines used for ADSL bandwidth. This isn’t (and won’t) affecting customer lines in anyway. However, any change to this situation that may then affect connections will be posted here and we will also post here to advise when this line is fixed.
BT have been working on the faulty link overnight and this now appears to be working. We are awaiting the final ‘all clear’ but the issue seems to be resolved
