Jan 11, 2015 | Planned Work, Update
This test has now been delayed until 21st.
During the day of 12th January 2015 we are having a full service on our generator including a load bank test which will stress test our generator and ‘prove’ it is fully working and able to take the load from our data centre. This will not affect the ‘normal’ usage in our data centre.
However at times during the work this will mean the generator is not able to take the load IF a power issue occurs. We do still have our on site generator and we are not anticipating any issues – however as there is a small risk we are publishing this in advance.
We will update this post once the work is complete
Jan 3, 2015 | Planned Work, Update
UPDATE: this work has been successfully completed.
Our UPS at Harbour Exchange Square (HEX) in London is showing a battery fault and we have replacements on the way.
NOTE this UPS is in addition to the Data Centres own UPS and generator.
Subject to the arrival of the new batteries we are planning to replace the battery pack in the evening on Tuesday 6th January. This should not cause an outage as tney are designed to be swapped while the unit remains on.
However with all work on this kind there is a small risk.
We will update this post as the work progresses. Any questions please contact support in the normal way.
Dec 24, 2014 | Planned Work
Currently BT are investigating a fault on one of the resilient pair back-haul lines used for ADSL bandwidth. This isn’t (and won’t) affecting customer lines in anyway. However, any change to this situation that may then affect connections will be posted here and we will also post here to advise when this line is fixed.
BT have been working on the faulty link overnight and this now appears to be working. We are awaiting the final ‘all clear’ but the issue seems to be resolved
Oct 27, 2014 | Planned Work
Third Party Maintenance engineers will be performing a scheduled maintenance / test of our UPS System in Huntingdon Tuesday afternoon from 5pm onwards.
This should cause no issues at all (and they have investigated fully the issues last time – including performing these works out of hours.
As with all activities there is a small risk, however we will remain on site while this works proceed and will update this post as the work progresses
This work was completed without incident
Jun 26, 2014 | Planned Work
Following an issue located during testing today there will be some work carried out to resolve a water leak on our generator.
An inspection will take place approx 8:30am Friday and once the leak has been localised a plan of action will be made to resolve the issue.
This work will not affect power to the data centre however there may be short periods where the generator in unable to take the load.
Jun 11, 2014 | Planned Work
We have been advised that one of our suppliers will be performing some work on one of the links between London and Avro court leading to a 30 minutes outage on that link. As there are three diverse links to Avro Court this should not cause any outage here, but may lead to a small disturbance as the network falls over to the resilient paths.
The orks are planned between 00:01 and 06:00 on the 12th June
This work is now completed
