We are having planned maintenance on our backup generator at our Huntingdon Data Centre on 13th January 2009. While this should not affect any services as with anything there is a very small element of risk while this work is carried out.
Note that mains power will not be interrupted and our UPS systems are still in place though the maintenance
The Merula office has now closed for Christmas 2008. The office will re-open on 5th January 2009. During this time we will be monitoring the network and services 24/7. We will also monitor email and tickets raised however we will not guarantee as fast a response as normal. Our phone lines will be answered and messages passed on as need be.
We look forward to working with all our customers in 2009 and wish you all a Happy Christmas and New Year
Richard and the Merula Team
We are aware that some users may have seen delays to emails over the last week or two. We have been investigating the cause and now have a plan of action to resolve these once and for all.
Earlier today we made a major change to the config on one of our AV /SPAM servers int he cluster here. Assuimg this is successful the same change will be rolled out to all remaining servers tomorrow and Monday and this should see an end to this issue.
We will update this post as soon as we have more details
During some initial tests on our generator today in advane of the maintanance work on Friday engineers have found a suspect control board. This controls and monitors the generator and is not directly involved in the power feed to our racks.
As part of the work on Friday it is planned to replace this board and resolve the data issue currently being seen. This work should not cause any issues at all, but since this is working on live equiment there is always a risk of an unexpected issue.
We currently don’t have a time for this work to be completed but we will update here as soon as possible
As part of the maintenance at our data centre in Huntington we will have engineers performing maintenance on one of our generators on the morning of July 11th. There should be no outage or problems related to this but it will reduce resilience while this takes place.
As part of our preperation to perform more diagnostics on one of our routers in Telehouse North following the issues we have been seeing with it we have made some changes to the network configuration. These will also reduce the reliance on this router and therefore mean that any further issues will not be customer affecting.
During the config change you *may* have seen a very brief network issue to some locations however this should not have lasted more than 2-3 minutes at a maximum. All work is now complete and if you are still seeing any issues please contact support in the normal manner.
We apologise for the lack of notice here but wanted to ensure that any furter issue did not cause any problems