The above shared webserver will be available for a short while this evening to allow some essential upgrades. The sites will be moving to new hardware and we have tested most sites on the new server. The outage should not last more than an hour.
If there are any issues with sites after the upgrade please let us know via the normal support address.
UPDATE: This work is complete. If you are seeing any issues please contact support using your normal means
We will be performing some planned work on our ADSL platform on 14/01/2009 at 10am. This is a minor configuration change that should not have any affect on users connected. Please note that you may see a brief connection drop although that is not planned at this time.
This will only affect users who log in with a ‘@dsl’ login to our network.
Any problems please let support know in the normal way
We are having planned maintenance on our backup generator at our Huntingdon Data Centre on 13th January 2009. While this should not affect any services as with anything there is a very small element of risk while this work is carried out.
Note that mains power will not be interrupted and our UPS systems are still in place though the maintenance
The Merula office has now closed for Christmas 2008. The office will re-open on 5th January 2009. During this time we will be monitoring the network and services 24/7. We will also monitor email and tickets raised however we will not guarantee as fast a response as normal. Our phone lines will be answered and messages passed on as need be.
We look forward to working with all our customers in 2009 and wish you all a Happy Christmas and New Year
Richard and the Merula Team
We are aware that some users may have seen delays to emails over the last week or two. We have been investigating the cause and now have a plan of action to resolve these once and for all.
Earlier today we made a major change to the config on one of our AV /SPAM servers int he cluster here. Assuimg this is successful the same change will be rolled out to all remaining servers tomorrow and Monday and this should see an end to this issue.
We will update this post as soon as we have more details
During some initial tests on our generator today in advane of the maintanance work on Friday engineers have found a suspect control board. This controls and monitors the generator and is not directly involved in the power feed to our racks.
As part of the work on Friday it is planned to replace this board and resolve the data issue currently being seen. This work should not cause any issues at all, but since this is working on live equiment there is always a risk of an unexpected issue.
We currently don’t have a time for this work to be completed but we will update here as soon as possible