Sep 26, 2021 | Uncategorized
We are aware of a network issue that is causing connectivity issues for some customers currently – the effect depends which PoP your connection is on.
Our engineers are aware and have been working to resolve this urgently. We expect to have an update in the next 30 minutes
[update 2:30pm]
We believe the vast majority of the packet loss and issues seen has now cleared.We are aware of a few sites that can’t be reached and there is ongoing work – with the potential for planned work later today. If you do have a site you can’t access etc please do email support or call in since the extra information will ensure that we check and clear all remaining issues.
[update 9:30pm]
Work on the network has now finished for tonight. The network has remained stable most of the day with the exception on a small number of sites which showed issues. Troubleshooting has been performed this evening and passed to the router vendor to help locate the underlying issue. However we do understand the trigger and have worked round these for now. If you are still seeing any issues please let us know. We will close this issue shortly and raised a planned work as needed in due course,
This issue is now fully resolved and out network is now live on our new network core
Jul 30, 2021 | Uncategorized
On the 31st July we will be performing some upgrades to our network in Telehouse North
This will involve installing a new 10G Juniper Switch and installing an additional core router. The work is planned and there should be minimal disruption to services, We will be moving traffic away from the impacted links as the work progresses. This will mean that there will be periods while you may see different routes for traffic.
There is the chance of some very short periods of network disruption when some core fibre links are moved – but again this should only impact a small number of customers who have been advised in avance
This work is part of a rolling program that will significantly enhance the capacity and reliability of our network
We will be updating this post as the work progresses
[Update 1/8/2021]
The install of the 10G Switch is completed. We did not manage to install the new router due to some issues seen – we will re-pan this work for the next few days and update here once it is scheduled
May 16, 2021 | Uncategorized
Our core Juniper Router in Telehouse East is beginning to show high Memory Utilisation. We will therefore perform a planned software upgrade and Reboot on this router on Sunday Evening. Expected downtime is approx 20 minutes.
In most cases the actual outage will be much shorter (or not noticed) since many services will route round the affected router.
However directly connected customers may see a full outage for the 20 minutes of the router reboot. We will update as this completes
[Update 23/5/2021 – 23:40]
This work has completed as planned
Apr 15, 2021 | Uncategorized
Good morning.
In an issue unrelated to those seen over the past couple of days, a beaconing problem on one of our ports at LINX, meant that for a few minutes this morning, between approx. 9:15 and 9:45, a small number of sessions were affected and they saw increased packet loss and increased ping times. The port was reset and traffic went back to normal. Our apologies to those customers affected who may have seen RDP (and similar) sessions drop or response times degrade for that period. And we’re sorry that this came so soon after the earlier ones.
We believe all traffic is back to normal now across LINX but please contact support in the normal manner if you’re seeing any ongoing problems.
Apr 14, 2021 | Uncategorized
We are aware of ongoing problems caused by another attack flooding the networks; we are working on these as before and sincerely apologise that we’re not able to confirm a final resolution just yet. Please bear with us and we will keep updating the status page here as work moves on.
Apr 14, 2021 | Uncategorized
As you’re no doubt aware, we’re still seeing issues from this ongoing attack which are affecting the same services as yesterday. We are working hard to mitigate this but it is the cause of many issues being reported into our support team. As you’ll appreciate, the lines are very busy at the moment and ticket volumes are very high, so please bear with us if replies are delayed a little.
We will continue to update here as we work on this problem.
