Sep 25, 2014 | Uncategorized
Our Primary link between London and Manchester has been down during some of the day due to a issue with one of our fibre suppliers. They are working on restoring service asap.
We do have resilient links in place so there is no full outage here – however these may be some slight congestion / lag on traffic between London and Manchester (and some traffic to Huntingdon) as the remaining links are at a higher load than normal
This issue has now been resolved
Feb 28, 2012 | Uncategorized
We have identified an issue with the reporting from our primary UPS in the Huntingdon Data Centre. We have specialist engineers arriving on site with the necessary spares to fully test and resolve this issue.
During the work there will be times when the data centre will be powered via mains power rather than via the UPS system. This means that in the unlikely event of a problem with mains power to the building there may be issues with some services here.
We do not anticipate any issues but wanted to advise our customers of this work due to the slight risk associated with it.
This work has now been completed with the replacement of the main board in our UPS which appears to have resolved all issues
Mar 31, 2010 | Planned Work, Uncategorized
Some users may have spotted issues reaching some of our services and with some of our ADSL connections between 0:30 and 1am. It appears that due to an error by a third party a a network loop was created causing some routing to get a little confused.
The issue seemed to have righted itself while we were investigating. We are reasonably confident that all services and servers are now fully working but we are investigating the root cause here to try and protect ourself against a reoccurred
Mar 24, 2010 | Planned Work, Uncategorized
Some ADSL users may have seen an issue from approx 8:45 and 9:00 this was due to an engineer on site making a change to our ADSL routers that caused a temporary loss of connection for some users. As soon as the problem was spotted the issue was resolved.
We are sorry for any issues resulting from this and will ensure this does no happen again
Feb 25, 2010 | Planned Work, Uncategorized
Between about 5am and 8:30 some users may have seen an issue with a loss of connectivity to a small number of locations. Investigations have shown that a issue in Manchester stopped some traffic routing correctly and blocking access to some locations and servers.
We have now investigated this issue and resolved the visible issue. We are however investigating the full reason for the issue seen and looking into what can be done to prevent it occuring again.
Jan 7, 2010 | Planned Work, Uncategorized
There was an issue affecting access to some network services located in Huntingdon and Manchester on the 7/01/2010 from appro 6pm until midnight.
The cause was seperate failures of our two links to Huntingson (one via Manchester the other direct from London to Huntingdon.
One we were aware of the incident we used another backup link to provide access to most services in Huntington and Manchester although a small number of servers could not be reached via this route. We are waiting details from our supplier a to the cause of the main link (the other link was taken down for an upgrade that is to be completed in the morning).
We apologise for any issues that this may have caused and we are working to ensure this does not happen again
