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Monthly Archives: July 2015

Virtual Server – failure

One of our Virtual servers currently has a failed RAID. The drive is rebuilding with a replacement drive.

Sites currently hosted on this server are currently unavailable – this includes one of our primary name servers (which should have no affect) and a couple of customer servers along with one of our shared web sites.

We are working to bring this back as soon as possible and will update this as the disk re-build progresses. We believe at this time that no data has been lost

This does not impact any services UNLESS your site was hosted on the affected server.

RADIUS server issues affecting ADSL logins

For a brief period, the RADIUS server here in Huntingdon that authenticates ADSL logins was refusing connections. This is now resolved and any ADSL circuits that weren’t able to login should have automatically come back on line again. If you are still seeing issues, please re-start your router.

[Update] Windows 10 release 29th July onwards

28th July: the Windows 10 code is currently being downloaded “in the background” to machines that have pre-ordered the update which means that some back-haul providers are already seeing some slow-downs. Be aware that this is likely to continue for a while.


Microsoft are making available from this date their new version of Windows. It will roll out over a  period of time, starting on this date.

Whilst we will have brought on-stream additional back-haul being provided by our suppliers, we believe that there will still be some instances of higher latency and slower speeds caused by this, that could affect many of our users especially as this may also affect our supplier core networks.

We will make every effort to mitigate these effects but you should be aware this may be an issue before raising a fault ticket.

[UPDATED] Planned maintenance work on transit link 8th August 2015

Change of date:

We’ve been advised by Cogent Network, one of our transit suppliers of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.

Maintenance window:

Date of work: 8.8.2015
Start time: 00:00 BST
End time: 02:30 BST
Place of work: London Telehouse North
Work description: Hardware upgrade on Core router controller cards

Brief network outage at approx. 15:10 7th July

We just saw a temporary blip on one of our interconnects which may have caused a brief < 1 minute loss of connectivity to some services hosted here in the Huntingdon data centre.

This appears to be a momentary issue only but we are investigating the root cause.

Planned work — transit links 12th July

Two of our supplier transit links are receiving software updates between 1am and 7am. There should be no down-time and minimal effects other than a few transient routing issues whilst traffic re-converges.


The main support number is 0845 330 0666 (geographical 01480 355566)

There’s a second, fallback (geographical) number: 01480 411616. All numbers ring directly at our support centre, manned 24hrs x 365 days a year.

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