Aug 8, 2016 | Information
Our primary outgoing smart mail server was down for a short while from approx 2pm due to a customers PC becoming compromised and sending a very high level of spam. We paused delivery on this server while the affected emails where removed from the mail queue to minimise the risk of the sever being black listed.
Mail delivery has now been re-enabled. While clearing the mail queue there is a small possibility that email sent just before the incident may not have been sent. If you are awaiting a reply to an email and are not sure it is probably safer to re-send just in case the email was not received.
We are sorry for the slow updated but we where concentrating on resolving this issue and did not anticipate the mail queue clearing to take so long
If you are still seeing any issues please drop an email to support as normal or call us on 0845 330 0666
Jun 30, 2016 | Information, Outages, Planned Work
We need to let you know about some maintenance work that will be taking place on our network. We will be upgrading one of our network back-haul links into the VMB node at our London, Telehouse North site.
Planned Work Start (Local UK): 12/08/2016 00:01 Planned Work End (Local UK): 12/08/2016 06:01
Impact: There will be a loss of service at some point during the timeframe stated above whilst we complete the maintenance work. You will see several interruptions to your service during the 2 hour outage window. We have planned and believe that all circuits will automatically return to service after the work is completed
Only those circuits supplied via VMB will be affected. Please email into support in the normal manner if you have any questions.
Jun 7, 2016 | Information, Outages, Unplanned downtime, Update
[update 17:40]
We believe that all connections have now been restored. If you still have VOIP problems, please raise a ticket in the usual manner.
We apologise for this down-time and are actively investigating alternatives and fail-over solutions as this is the second such outage in a few months.
[update: 16:00]
We understand that services are slowly being restored. This may take some time so please bear with us — we’re in the hands of the external supplier here. Further updates will follow as we get them through from the supplier network.
[update 14:52]
The supplier advises that the incident currently affecting their network is down to a Denial of service attack. They are now working with transit vendors to stop the attack and restore the network. Further updates will follow.
[update at 13:49]
Please be advised that the supplier is continuing to investigate the cause of this issue and apologise to all our customers who are affected by this. Further updates will follow.
We’re aware of issue affecting our core supplier which has dropped all of our VOIP circuits including our own PBX. There is no time to fix yet but we’ll update this ticket as we know more.
Mar 23, 2016 | Information, Outages, Planned Work
In preparation for additional fibre capacity being brought into the building tomorrow evening — with work commencing on both dates at 6pm — tonight we will force the traffic over our other two backup supplier back-haul channels to ensure that when the Virgin circuit is swapped over to the new fibre connections tomorrow, no down-time is seen.
This may result in some very temporary route instability and slight increase in routing times seen as the work starts & ends tonight and tomorrow. This should resolve automatically.
As always, if you have any concerns, please contact support in the usual manner.
Mar 23, 2016 | Information, Planned Work
Date of work: 5.04.16
Start time: 04:00 GMT
End time: 05:00 GMT
Place of work: London Telehouse North
Work description: Software upgrade on transit supplier core routers
We believe there will be no impact but there could be some very temporary route instability and slight increase in routing times seen as the work starts & ends. This should resolve automatically.
Mar 17, 2016 | Information, Planned Work
One of our interconnects in THN may see temporary up-ticks in latency and longer routing choices because of the work planned below. This will not affect connectivity and will revert to normal after the work window has closed.
Service Affected: 3rd party Transit, London Bearer
Start of maintenance: 30/03/2016 23:00
End of maintenance: 31/03/2016 03:00
Duration of work: Up to 15 minutes within the outage window
Classification of works: Standard
Description of works: Essential Third Party maintenance
Justification: Planned works to perform JunOS software upgrade.