Apr 21, 2020 | Information
As part of the certificate renewal on our webmail server – the URL for webmail has changed from https://mx1.merula.co.uk to https://mymail.merula.net
The physical server email accounts etc remain the same – it is just the URL for webmail that has changed. If you prefer to access your email from an email client – you can also change the SMTP/IMAP/POP3 servers to the same name – mymail.merula.net
If you do not have a merula.co.uk email account you are not affected by this change
As ever if you have any questions please contact support via the normal routes
Feb 9, 2020 | Information
We have seen a number of email and text messages in a format similar to the below
These messages are not genuine and you should not click on the link – or send any details if you receive these
We have (we believe) blocked this site being reached from the Merula Network – but you may still be able to reach these if you are connected via your phone etc.
We would strongly advise customers to be wary of clicking on any link they are not 100% certain is genuine
Oct 22, 2019 | Information
We are seeing an issue with one of our caching name servers in London which may be causing slow access to some websites etc. The second name server is up and running and working fine. We are investigating the cause of this issue and will update this post shortly
We are sorry for any issues here
[update] Thos issue should now be resolved. If you are seeing any issues please call or email support as normal
Mar 28, 2019 | Information, Outages, Planned Work
As part of our commitment to service improvement, we would like to inform you that we will be performing planned critical maintenance as part of capacity upgrades on our core network
Maintenance window start: Wednesday 10th April 2019 23:00 GMT
Maintenance window end: Thursday 11th April 2019 06:00 GMT
Expected impact duration: The work will impact some of our DSL subscriber customers, and they will see an intermittent service within the maintenance, with a short period of down time. Service should be restored automatically but it may require a router re-boot. If after this action, service hasn’t been restored, please raise a support case in the normal manner.
Feb 15, 2019 | Information, Outages, Planned Work
We will be upgrading some of our core routers that terminate broadband sessions during the course of the weekend – each will be down for less than 30 seconds for an important firmware upgrade. These will be staggered over the two days. Most affected customers will reconnect within seconds automatically. If you have any issues, please reboot your router and if that fails for any reason, please call into or email support in the normal way.
This will only affect ADSL, FTTC & FTTP lines.
May 23, 2018 | Information, Outages, Unplanned downtime
UPDATE: the supplier code issues have been worked around and all tests are now available again.
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We are aware of issues working with the APIs from the suppliers that’s affecting the ability to run diagnostics via the Merula portal (https://adslreports.merula.net); we are working on this now and will advise here as soon as this is resolved. Apologies for this loss of service.
