RADIUS server issues affecting ADSL logins

Jul 23, 2015 | Information, Outages, Unplanned downtime

For a brief period, the RADIUS server here in Huntingdon that authenticates ADSL logins was refusing connections. This is now resolved and any ADSL circuits that weren’t able to login should have automatically come back on line again. If you are still seeing issues, please re-start your router.

[CLOSED]: Routing issues esp. affecting VOIP circuits

May 27, 2015 | Information, Outages, Update

UPDATE 28th May: the link was re-enabled overnight and was monitored. It is now stable & we are confident that the problems it caused have now been fixed by LINX.
UPDATE: we have temporarily disabled this link and routes are now quickly recovering. We will update when this issue is fixed at LINX and we re-enable this connection.
We (and other ISPs) are seeing some instability at one of the LINX peering points today, which may cause slowness to some locations etc and strange routing paths. This is particularly affecting many VOIP circuits but other transits are also showing problems.
We are monitoring and waiting for an update from LINX – if the instability becomes too great we will disable our peering; however as other ISPs also connect there, this may not resolve all issues and we’re actively investigating alternatives.

Emergency mail-server down-time today [complete]

Apr 20, 2015 | Information, Outages, Planned Work

Following the problems we’re still seeing as part of the over-running planned upgrade to our email infrastructure, we’ve decided that it’s necessary to take the mail-servers off-line at 5pm today for a period of up to 2 hours to allow this syncing to proceed quickly to completion.

Once that has occurred and run to completion, we’re confident that the new system will respond correctly as planned.

Update: The primary server is now back in service with all emails – We will be working on the backup server tomorrow – however we do not expect this to be service affecting.

Update: The mail servers are now back as a resilient pair – initial testing has shown this to be much faster and reliable – any issues please contact support

Some ADSL sessions may have just dropped

Apr 13, 2015 | Information, Outages, Unplanned downtime

We had to reboot one of our core ADSL routers as we were aware of various problems affecting a significant number of lines and we took the decision that a very short outage was needed to allow these sessions to be cleared down. We have seen all of the affected lines come back successfully, so believe that this is now resloved. Apologies to anyone who briefly lost their connection.

[UPDATE] Calling us on Tuesday 14th April

Apr 13, 2015 | Information, Outages, Planned Work, Update

The porting has now completed and we believe everything is now routing correctly. Please notify us as below if you become aware of any  problems.

_______________________________________________________________

Tomorrow we port our numbers to a new provider which may mean that, for a short window during the working day, the main 01480 numbers cease to be routed correctly.

Normal service will resume after this window; unfortunately we don’t know from the supplier exactly what time this will process will occur but down-time should be minimal.

If you should need to call in and find that the number is unobtainable or isn’t answered, please call our temporary number:

01480 708010

or email support@merula.net