Overnight supplier interconnect works; morning of 4th August

Aug 3, 2015 | Information, Outages, Planned Work

Description of Works:

Essential maintenance work is required to protect the performance of Interconnect services. This work will take place during the following window.
Date & Change Window:

4 August 2015 00:00hrs to 4 August 2015 05:00hrs BST

Impact & Outage Duration:

Intermittent during the window 4 August 2015 00:00hrs to 05:00hrs BST
Services Affected: possible transient loss of connectivity on DSL circuits

RADIUS server issues affecting ADSL logins

Jul 23, 2015 | Information, Outages, Unplanned downtime

For a brief period, the RADIUS server here in Huntingdon that authenticates ADSL logins was refusing connections. This is now resolved and any ADSL circuits that weren’t able to login should have automatically come back on line again. If you are still seeing issues, please re-start your router.

[CLOSED]: Routing issues esp. affecting VOIP circuits

May 27, 2015 | Information, Outages, Update

UPDATE 28th May: the link was re-enabled overnight and was monitored. It is now stable & we are confident that the problems it caused have now been fixed by LINX.
UPDATE: we have temporarily disabled this link and routes are now quickly recovering. We will update when this issue is fixed at LINX and we re-enable this connection.
We (and other ISPs) are seeing some instability at one of the LINX peering points today, which may cause slowness to some locations etc and strange routing paths. This is particularly affecting many VOIP circuits but other transits are also showing problems.
We are monitoring and waiting for an update from LINX – if the instability becomes too great we will disable our peering; however as other ISPs also connect there, this may not resolve all issues and we’re actively investigating alternatives.

Emergency mail-server down-time today [complete]

Apr 20, 2015 | Information, Outages, Planned Work

Following the problems we’re still seeing as part of the over-running planned upgrade to our email infrastructure, we’ve decided that it’s necessary to take the mail-servers off-line at 5pm today for a period of up to 2 hours to allow this syncing to proceed quickly to completion.

Once that has occurred and run to completion, we’re confident that the new system will respond correctly as planned.

Update: The primary server is now back in service with all emails – We will be working on the backup server tomorrow – however we do not expect this to be service affecting.

Update: The mail servers are now back as a resilient pair – initial testing has shown this to be much faster and reliable – any issues please contact support

Some ADSL sessions may have just dropped

Apr 13, 2015 | Information, Outages, Unplanned downtime

We had to reboot one of our core ADSL routers as we were aware of various problems affecting a significant number of lines and we took the decision that a very short outage was needed to allow these sessions to be cleared down. We have seen all of the affected lines come back successfully, so believe that this is now resloved. Apologies to anyone who briefly lost their connection.