Aug 8, 2015 | Information, Planned Work, Update
We’ve been advised by Cogent Network, one of our transit suppliers, of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.
Date and Time of Maintenance: 20/08/2015 00:00 to 04:00 GMT (01:00 to 05:00 BST)
Impact: Loss of service for up to 15 minutes during the outage window
Aug 3, 2015 | Information, Outages, Planned Work
Description of Works:
Essential maintenance work is required to protect the performance of Interconnect services. This work will take place during the following window.
Date & Change Window:
4 August 2015 00:00hrs to 4 August 2015 05:00hrs BST
Impact & Outage Duration:
Intermittent during the window 4 August 2015 00:00hrs to 05:00hrs BST
Services Affected: possible transient loss of connectivity on DSL circuits
Jul 20, 2015 | Information, Planned Work, Update
28th July: the Windows 10 code is currently being downloaded “in the background” to machines that have pre-ordered the update which means that some back-haul providers are already seeing some slow-downs. Be aware that this is likely to continue for a while.
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Microsoft are making available from this date their new version of Windows. It will roll out over a period of time, starting on this date.
Whilst we will have brought on-stream additional back-haul being provided by our suppliers, we believe that there will still be some instances of higher latency and slower speeds caused by this, that could affect many of our users especially as this may also affect our supplier core networks.
We will make every effort to mitigate these effects but you should be aware this may be an issue before raising a fault ticket.
Jul 12, 2015 | Information, Planned Work, Update
Change of date:
We’ve been advised by Cogent Network, one of our transit suppliers of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.
Maintenance window:
Date of work: 8.8.2015
Start time: 00:00 BST
End time: 02:30 BST
Place of work: London Telehouse North
Work description: Hardware upgrade on Core router controller cards
Jul 3, 2015 | Information, Planned Work
Two of our supplier transit links are receiving software updates between 1am and 7am. There should be no down-time and minimal effects other than a few transient routing issues whilst traffic re-converges.
Jun 5, 2015 | Information, Planned Work
We are seeing an issue with one of our Telehouse Gateway Routers. To resolve this we will need to reboot this later this evening to resolve the problem we are seeing
This should not cause an outage but may cause a routing blip as the routes transiting the router re-converge. We hope the router will not be down for more than 30 minutes – although we will will be monitoring this and will update here as needed.
