Jul 20, 2015 | Information, Planned Work, Update
28th July: the Windows 10 code is currently being downloaded “in the background” to machines that have pre-ordered the update which means that some back-haul providers are already seeing some slow-downs. Be aware that this is likely to continue for a while.
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Microsoft are making available from this date their new version of Windows. It will roll out over a period of time, starting on this date.
Whilst we will have brought on-stream additional back-haul being provided by our suppliers, we believe that there will still be some instances of higher latency and slower speeds caused by this, that could affect many of our users especially as this may also affect our supplier core networks.
We will make every effort to mitigate these effects but you should be aware this may be an issue before raising a fault ticket.
Jul 12, 2015 | Information, Planned Work, Update
Change of date:
We’ve been advised by Cogent Network, one of our transit suppliers of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.
Maintenance window:
Date of work: 8.8.2015
Start time: 00:00 BST
End time: 02:30 BST
Place of work: London Telehouse North
Work description: Hardware upgrade on Core router controller cards
Jul 3, 2015 | Information, Planned Work
Two of our supplier transit links are receiving software updates between 1am and 7am. There should be no down-time and minimal effects other than a few transient routing issues whilst traffic re-converges.
Jun 5, 2015 | Information, Planned Work
We are seeing an issue with one of our Telehouse Gateway Routers. To resolve this we will need to reboot this later this evening to resolve the problem we are seeing
This should not cause an outage but may cause a routing blip as the routes transiting the router re-converge. We hope the router will not be down for more than 30 minutes – although we will will be monitoring this and will update here as needed.
May 5, 2015 | Information, Planned Work
Between 23:00 and 05:00 on the night of 14th running into 15th, one of our back-haul providers is making some configuration changes. At some point during this window there may be a brief (30 second or so) increase in lost packets but there should be no loss of Internet connectivity. During this same brief window, the connections to any servers hosted at our Manchester POP will be at risk.
May 1, 2015 | Information, Planned Work
Our supplier is undertaking their regular maintenance & checking work on our main UPS at the Huntingdon data-centre on this date. There should be no impact on the day to day operations and this is informational only.
