Oct 1, 2012 | Planned Work
Due to an issue with our router in Sovereign house we are performing a update earlier than planned.
This will limit access to servers on the 217.146.105 and 85.158.153 IP ranges.
We anticipate the downtime will not be longer than 90 minutes and will start approx 8pm this evening.
Note this will NOT affect access to ADSL and connectivity services only a small number of servers (including the merula website and portal) that are on the IPs above.
This work was completed though took a little longer than planned. All services were restored just after midnight
Sep 23, 2012 | Planned Work
Our suppliers will be carrying out planned maintenance on one of our UPS systems at our Huntingdon Data Centre during the afternoon of the 1st October 2012.
While there should be no impact from this there is always a small risk with any work.
We will update this post on completion of the work
Oct 31, 2011 | Planned Work
We have identified a battery issue with a UPS at this site. A third party engineer will therefore be replacing all batteries in this unit tomorrow.
This maintenance is not likely to cause any outage or issue however the site should be considered ‘at risk’ thought the works
Thios work has now been completed and the UPS is now fully working
Oct 27, 2011 | Outages, Planned Work
This may affect some customers but the router should re-connect and authenticate after the work is completed:
This Pew PW177211 is an emergency pew that will affect WMBC shared end users who are connected to the Leeds 21c POP.
The impact will be that end users at Leeds will experience down time between 02:00 and up to 06:00 .
The CP’s whose end users are on this site will see authentication requests but the end users will be unable to connect to their WBMC shared CP.
Oct 18, 2011 | Outages, Planned Work
During this engineering window LINX (a major UK connection point used by numerous ISPs) are upgrading their routers at Telehouse North. This may lead to periods of routing issues overnight as various ISPs including us are moved between the old and the new hardware. This might also mean that some sites are unavailable or slow for short periods of time at various times during this period. If you are still seeing problems after this time please log a support call or ticket in the normal manner.
Aug 26, 2011 | Planned Work, Update
[UPDATE]
The maintenance work was undertaken with no issues.
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We apologise for the lack of notice.
The main UPS is being serviced today. We expect no down-time or service issues.
