Jan 8, 2015 | Information
We have been alerted to a possible issue with the main air conditioning unit at Avro Court. It is showing a ‘non critical alarm’.
This is currently NOT affecting the temperature of the data centre at all and we have an engineer en route.
We do not expect this to have any impact however there is obviously a risk if this situation changes – or if any remedial work is needed
The engineers attended and checked the air con and could find no fault – it is now back fully in service BUT being closely monitored
Jan 3, 2015 | Planned Work, Update
UPDATE: this work has been successfully completed.
Our UPS at Harbour Exchange Square (HEX) in London is showing a battery fault and we have replacements on the way.
NOTE this UPS is in addition to the Data Centres own UPS and generator.
Subject to the arrival of the new batteries we are planning to replace the battery pack in the evening on Tuesday 6th January. This should not cause an outage as tney are designed to be swapped while the unit remains on.
However with all work on this kind there is a small risk.
We will update this post as the work progresses. Any questions please contact support in the normal way.
Dec 24, 2014 | Planned Work
Currently BT are investigating a fault on one of the resilient pair back-haul lines used for ADSL bandwidth. This isn’t (and won’t) affecting customer lines in anyway. However, any change to this situation that may then affect connections will be posted here and we will also post here to advise when this line is fixed.
BT have been working on the faulty link overnight and this now appears to be working. We are awaiting the final ‘all clear’ but the issue seems to be resolved
Dec 23, 2014 | Uncategorized
Please note that the offices in Huntingdon will be closed between midday 24th Dec and 9am January 2nd 2015
Over this period, urgent telephone support calls will still be answered when calling 0845 330 0666. Email support tickets will be handled intermittently, so if the need is urgent, please call the support line who will escalate if appropriate.
We wish you all a restful & happy Christmas and New Year.
Dec 18, 2014 | Outages, Unplanned downtime
UPDATE: the fault has been isolated and fixed. Any customer facing services affected should now be back to normal.
We’ve a hardware issue that is affecting some hosted WP sites and may impact other sites also hosted on the same server. No time-to-fix information as yet; we’ll update this post as more information becomes available.
Nov 21, 2014 | Outages
One of our ADSL gateways crashed this morning – it recovered within a matter of seconds but this caused some sessions with ourselves to drop, Connections should have re-established immediately.
We believe this is now stable but we are monitoring the situation
We have passed the crash report to the manufacturer – and have planned an upgrade over the weekend to bring them to the latest firmware release. We will announce this work shortly
Oct 27, 2014 | Planned Work
Third Party Maintenance engineers will be performing a scheduled maintenance / test of our UPS System in Huntingdon Tuesday afternoon from 5pm onwards.
This should cause no issues at all (and they have investigated fully the issues last time – including performing these works out of hours.
As with all activities there is a small risk, however we will remain on site while this works proceed and will update this post as the work progresses
This work was completed without incident
Sep 29, 2014 | Uncategorized
We are planning to perform some network maintenance at our Huntingdon data centre on the evening of the 30th September and 1st October. The work will take place during the evening on these days and there may be short interruptions to *some* services.
The work is planned to upgrade the network capacity and re-arrange the network layout in our data centre to add resilience and to increase the available speed for services hosted here.
The outage on most servers will be 1 or 2 breaks no longer than 2-3 minutes.
Note this work was postponed and will hopefully take place overnight tonight
Sep 25, 2014 | Uncategorized
Our Primary link between London and Manchester has been down during some of the day due to a issue with one of our fibre suppliers. They are working on restoring service asap.
We do have resilient links in place so there is no full outage here – however these may be some slight congestion / lag on traffic between London and Manchester (and some traffic to Huntingdon) as the remaining links are at a higher load than normal
This issue has now been resolved
Aug 19, 2014 | Outages
We are seeing an issue that is affecting some internet connections to be very slow / unusable.
We have raised a case with our supplier and they have reported that this seems to be the result of failed planned works overnight on one of the RAS units on their network.
This is being worked on now and we should have an update very shortly
Our supplier has now resolved an issue following a failed upgrade on the router overnight. If you are still seeing any issues please report them to Support in the normal way
