Dec 17, 2009 | Outages
at approx 1:20am we noticed that a number of user connections had dropped. After some testing it was determined that this issue was not on the Merula network but on one of our 100M links that connect our sessions to BT’s network. This issue ws reported and the cause was investigated.
As of 3:20 most if not all conenctions seem to have returned. We are currently awaiting an update on the cause of the problem.
If you are still seeing an issue please reboot your router and your connection should return. Any problems just give us a call or email our support address
Dec 15, 2009 | Outages
Due to a BGP iossue on one of our BT centrals some users would have seen intermittent access this afternoon. This was resolved by resetting all sessions at approximately 4:30 this afternoon at ehich point we saw all sessions work fine. We are currently investigating why this happened and what can be done to prevent this happening again.
Our apologies for any problems caused.
Aug 18, 2009 | Outages
We are aware of some issues on our network in Huntingdon that have occured during the day. We are investigating the root cause of these and we believe things are now more stable than they are however work is continuing to ensure the root cause is found and the problem cleared fully.
WThis issue has been resolved for some time. It was caused by packet loss on a third party link.
Apr 11, 2009 | Outages
Our public facing news server is currently down due to an issue with one of the hard drives. Engineers are working on this and we hope to restore service as soo as possible. At this point we don’t have an eta for restoration of service.
We will update here as more information becomes available
Mar 20, 2009 | Outages
We were made aware of an issue relating to servers at our Huntingdon Data Centre at around midnight Thursday night/Friday morning. After investigation it has become apparent that a Generator fault caused a incomplete switchover from mains to generator power resulting on the building running on UPS power until this exhausted approximately 40 minutes later.
Our engineer has attended site and initially brought most services back using generator power and after testing we have now reverted to mains power to the building. We now believe that all services are restored (most were back by about 1:30). We have raised a call with our generator service company to investigate urgently why all power was lost rather than a planned switchover occurring.
We apologise for any problems caused
Mar 4, 2009 | Outages
There was an outage this morning for servers hosted in one of our racks. It appears the PSU of one machine failed and tripped the power feed to the rack itself. Engineers on site reset the power which brought up all servers apart from the rougue server. The Power supply in this server was replaced and the machine now appears fine. We are now checking all other serers and services but so far all appears fine. The outage was from appros 5:10am until 6:15am
