We are aware of some issues on our network in Huntingdon that have occured during the day. We are investigating the root cause of these and we believe things are now more stable than they are however work is continuing to ensure the root cause is found and the problem cleared fully.
WThis issue has been resolved for some time. It was caused by packet loss on a third party link.
Our public facing news server is currently down due to an issue with one of the hard drives. Engineers are working on this and we hope to restore service as soo as possible. At this point we don’t have an eta for restoration of service.
We will update here as more information becomes available
We were made aware of an issue relating to servers at our Huntingdon Data Centre at around midnight Thursday night/Friday morning. After investigation it has become apparent that a Generator fault caused a incomplete switchover from mains to generator power resulting on the building running on UPS power until this exhausted approximately 40 minutes later.
Our engineer has attended site and initially brought most services back using generator power and after testing we have now reverted to mains power to the building. We now believe that all services are restored (most were back by about 1:30). We have raised a call with our generator service company to investigate urgently why all power was lost rather than a planned switchover occurring.
We apologise for any problems caused
There was an outage this morning for servers hosted in one of our racks. It appears the PSU of one machine failed and tripped the power feed to the rack itself. Engineers on site reset the power which brought up all servers apart from the rougue server. The Power supply in this server was replaced and the machine now appears fine. We are now checking all other serers and services but so far all appears fine. The outage was from appros 5:10am until 6:15am
Some ADSL users (those with an ‘@adsl’ login) may have seen an issue for just over 30 minutes a while back. This was traced to a routing issue on the BT border router. BT investigated and rebooted this router and all now appears fine. We are monitoring the network for stability – initial signs seem good.
Sorry for any problems caused
We are aware of an issue that affected some hosted servers this evening. This appears to have been caused by a faulty network switch. The switch has been replaced and service on all affected machines is now restored.
We will monitor this for stability but we believe the issue is now resolved. We apologise for any issues caused.