Aug 13, 2016 | Planned Work
During the afternoon / evening of the 14th August we will be performing a range of upgrades at our Manchester PoP. These include
- Replacement of UPS Batteries
- Upgrade Core Switches
- New Access Switches
- Upgraded Core Routers
- New Servers
During some periods of the maintenance routes that would normally route via Manchester will take an alternative route. It also means that some backup leased Lines will be unavailable for a short period.
While the maintenance window is wide we hope that the actual core network will not be affected for more than an hour or so – hopefully less. All the replacement hardware has been setup and tested in our Lab. Note that we are not anticipating any issues with our core network in any other location and Broadband, etc should be affected – However it should be considered ‘at risk’. These upgrades should further enhance the stability of our core network
If there are any questions please raise them via the support mailbox
Jul 6, 2016 | Planned Work
Following on from the outage last week we are seeing a issue with some IPv6 traffic being sent via our thn-gw1 router. To fix this we need to restart one of the routing processes. While this is low risk we will perform this out of hours tonight at approx 10pm.
We are not expecting any issues from this – however there is a small risk of a network blip if we have to reboot the router rather than restart the stuck process.
We will update this ticket as the work progresses
This work is now completed and the issue should be resolved – if anyone has any issues please contact support in the normal way
Jun 30, 2016 | Information, Outages, Planned Work
We need to let you know about some maintenance work that will be taking place on our network. We will be upgrading one of our network back-haul links into the VMB node at our London, Telehouse North site.
Planned Work Start (Local UK): 12/08/2016 00:01 Planned Work End (Local UK): 12/08/2016 06:01
Impact: There will be a loss of service at some point during the timeframe stated above whilst we complete the maintenance work. You will see several interruptions to your service during the 2 hour outage window. We have planned and believe that all circuits will automatically return to service after the work is completed
Only those circuits supplied via VMB will be affected. Please email into support in the normal manner if you have any questions.
Mar 23, 2016 | Information, Outages, Planned Work
In preparation for additional fibre capacity being brought into the building tomorrow evening — with work commencing on both dates at 6pm — tonight we will force the traffic over our other two backup supplier back-haul channels to ensure that when the Virgin circuit is swapped over to the new fibre connections tomorrow, no down-time is seen.
This may result in some very temporary route instability and slight increase in routing times seen as the work starts & ends tonight and tomorrow. This should resolve automatically.
As always, if you have any concerns, please contact support in the usual manner.
Mar 23, 2016 | Information, Planned Work
Date of work: 5.04.16
Start time: 04:00 GMT
End time: 05:00 GMT
Place of work: London Telehouse North
Work description: Software upgrade on transit supplier core routers
We believe there will be no impact but there could be some very temporary route instability and slight increase in routing times seen as the work starts & ends. This should resolve automatically.
Mar 17, 2016 | Information, Planned Work
One of our interconnects in THN may see temporary up-ticks in latency and longer routing choices because of the work planned below. This will not affect connectivity and will revert to normal after the work window has closed.
Service Affected: 3rd party Transit, London Bearer
Start of maintenance: 30/03/2016 23:00
End of maintenance: 31/03/2016 03:00
Duration of work: Up to 15 minutes within the outage window
Classification of works: Standard
Description of works: Essential Third Party maintenance
Justification: Planned works to perform JunOS software upgrade.
