Our public facing news server is currently down due to an issue with one of the hard drives. Engineers are working on this and we hope to restore service as soo as possible. At this point we don’t have an eta for restoration of service.
We will update here as more information becomes available
We were made aware of an issue relating to servers at our Huntingdon Data Centre at around midnight Thursday night/Friday morning. After investigation it has become apparent that a Generator fault caused a incomplete switchover from mains to generator power resulting on the building running on UPS power until this exhausted approximately 40 minutes later.
Our engineer has attended site and initially brought most services back using generator power and after testing we have now reverted to mains power to the building. We now believe that all services are restored (most were back by about 1:30). We have raised a call with our generator service company to investigate urgently why all power was lost rather than a planned switchover occurring.
We apologise for any problems caused
There was an outage this morning for servers hosted in one of our racks. It appears the PSU of one machine failed and tripped the power feed to the rack itself. Engineers on site reset the power which brought up all servers apart from the rougue server. The Power supply in this server was replaced and the machine now appears fine. We are now checking all other serers and services but so far all appears fine. The outage was from appros 5:10am until 6:15am
Some ADSL users (those with an ‘@adsl’ login) may have seen an issue for just over 30 minutes a while back. This was traced to a routing issue on the BT border router. BT investigated and rebooted this router and all now appears fine. We are monitoring the network for stability – initial signs seem good.
Sorry for any problems caused
We are aware of an issue that affected some hosted servers this evening. This appears to have been caused by a faulty network switch. The switch has been replaced and service on all affected machines is now restored.
We will monitor this for stability but we believe the issue is now resolved. We apologise for any issues caused.
One of our resilient links between manchester and London. The issue was causing some instability to our network and the affected link has been taken out of service while the fault is fixed. While this means that some services at Manchester may be seen as ‘at risk’ the remainder of our network is now stable.
The faulty link will be re-enabled as soon as we have an assurance that the issue is fully resolved. Our apologies for the problems this caused – we are working on ensuring that a similar issue can not cause any further network instability.
We will be performing some planned work on our ADSL platform on 14/01/2009 at 10am. This is a minor configuration change that should not have any affect on users connected. Please note that you may see a brief connection drop although that is not planned at this time.
This will only affect users who log in with a ‘@dsl’ login to our network.
Any problems please let support know in the normal way
We are having planned maintenance on our backup generator at our Huntingdon Data Centre on 13th January 2009. While this should not affect any services as with anything there is a very small element of risk while this work is carried out.
Note that mains power will not be interrupted and our UPS systems are still in place though the maintenance
We are aware of an issue affecting some ADSL users between approx 5am and 8an this morning. It appears that a change at BT means that while users were onencted we could not route traffic to them. We have made a few changes here and all appears OK.
If you are still having a problem please try rebooting your router and if that fails turn the router off for 30 minutes and try again since you may need to clear a ‘stale session’.
If this fails please contact support in the normal way and we will do our best to resolve the issue in your case. Apologies for any problems caused.
The Merula office has now closed for Christmas 2008. The office will re-open on 5th January 2009. During this time we will be monitoring the network and services 24/7. We will also monitor email and tickets raised however we will not guarantee as fast a response as normal. Our phone lines will be answered and messages passed on as need be.
We look forward to working with all our customers in 2009 and wish you all a Happy Christmas and New Year
Richard and the Merula Team