We are in the process of updating one of the gateway ADSL routers as we’ve been made aware of an urgent security issue that requires new firmware. Current connections are being made & authenticated against the backup router. We now have to re-boot the one under maintenance and this will mean a brief window where users may see an outage of around a second. Any new sessions will not be affected.
Due to a stuck route causing an issue with a customer IP range we have just rebooted one of the core routers located in our Huntingdon Data Centre.
This may have lead to a 5 minute window where access to some servers in Huntingdon was intermittent.
All work is now completed and all appears fine. If you have any issues please raise them with support via the nomal means.
[UPDATE] The server move was completed successfully. We believe that all sites are functioning correctly. However, if you think your site has a problem, please email support@merula.net in the normal manner.
[PLANNED WORK] We are seeing a sudden large number of hard drive errors indicating a possible near-term failure on this server which hosts a small number of shared websites. To ensure that this doesn’t cause problems later, we have decided to move this server to a new VM after normal business hours today unless the error rate increases and we need to move more quickly. Down-time of no more than an hour should be expected. We apologise for the short-notice.
UPDATED:
Connectivity and routing problems occurred yesterday and today which limited connectivity (depending on a couple of strange routing problems inside the both the BT and Level3 networks) for a handful of our customers only. All our testing today seems to show this as cleared now. If you’re still aware of problems, please first switch off your router, wait 30 minutes and restart it. If after this you still need assistance, please email support@merula.net
We are in the process of re-routing around the Level3 network.
We’re aware of a few reports of connectivity issues, either failed name resolution or ADSL connection failures. We’re currently unaware of the reason but will update here as soon as we know more. Apologies for this.
UPDATE: This appears to have been an issue inside BT which has now been cleared by them.
We are seeing a few reports of users unable to login or authenticate ADSL sessions. We can see no problems here at the moment but are investigating further. If you are having problems, please email support@merula.net or call into the support line.
A core internal Cisco switch just died. We are waiting for the replacement to “learn” the current network and this should be in place within approx. 20 mins. Currently, this means that following servers are inaccessible and next to them is the effect this may have. Please email support@merula.net if you have any questions.
Radius authentication: Possible slow logins on ADSL
DNS backup server: Should have very little effect
One backup mail server Possible slight delays in mail being delivered.
One shared web server The sites hosted on here will be down