Apr 14, 2021 | Information, Outages, Planned Work, Unplanned downtime
Once again, please accept our apologies for the problems you’ve seen over the previous couple of days. We realise that this has caused you all serious issues and for that, we’re very sorry.
Various internal changes have been implemented over the last 48 hours and currently, we believe that the network and associated services are now stable and will remain that way. We continue to monitor the situation closely to ensure that our network remains stable and there’s no further impact to your services.
Please email us in the normal way if you have any question or concerns. Thanks again for your support through this incident.
Nov 16, 2020 | Planned Work
We are seeing the memory usage on our core router in Manchester higher than we would like. To avoid a issue in the future we are planning to reboot this router later this evening,
As there’s no customers directly connected to the router there should be no impact to most customers – However you may see different routes to some locations while the router reboots.
We will update this post when the work is complete
Nov 10, 2020 | Planned Work
We are moving out Gigaclear core link to a new data centre and a faster link. As part of this there will be a brief outage as the config is moved between the two ports.
We plan to complete this work approx 10pm tonight (10/11/2020). We will update this post as the work progresses or if there are any changes needed to this schedule
[update]
This work is now completed – all Gigaclear services are back up and running on the new faster link
Jul 14, 2020 | Planned Work
As part of our contract with our specialist contractors the UPS in Avro court is having a regular service on 15/07/2020.
This involves checking the UPS is functioning correctly, battery health etc
This should not cause any interruption to service but as work is being undertaken here there is always a very small risk. Note our UPS is now set as n+1 resilience and only one unit will be worked on at any time so we should retain full UPS availability at all times
Work is expected to take place between 2pm and 5pm on the day. Our own engineers will be on site throughout to monitor the work
We will update this as the work completes
[Update]
This work was completed with no issues
Jul 14, 2020 | Planned Work
As part of a upgrade from multiple 1G Interconnects to multiple 10G Interconnects one of our wholesale supplier will be swapping the optics on two of our links to them during the day on 15th July.
We will be doing our best to move sessions away from the link being worked on – however some customers may see one or two brief PPP drops as the optics are swapped and the link brought back as a 10G Link
Note this does not affect all broadband services. We apologise for this being during the day however we are limited by the supplier to the times available to perform this.
We anticipate the drops being between 10:30am and 2pm. However as mentioned all connections should automatically fail over to an alternative interconnect and re-connect within seconds. If your router does not auto connect please perform a full reboot and if that fails – contact support via the normal routes.
We will update this post as the work progresses
[Update 10:30 15/7]
The supplier has delayed this work until approx 2:30 this afternoon – we will confirm the new time slot once confirmed. We apologise for the change of the time slot
[Update 16:30]
This change completed before 4pm today all Interconnects are now upgraded to 10G
Apr 10, 2020 | Planned Work
Our core Juniper Router in Harbour Exchange Square has been showing a very low level of alerts and a higher than normal CPU load. This is not service affecting currently.
In order to attempt to clear this we will upgrade the Juniper firmware and reboot it late Saturday evening. This should take no longer than 30 minutes. Most services are dual homes. However a small number of services are directly connected to this router – these will suffer an outage during the reboot.
You may also see ‘different’ routing to some locations during this time as well.
We will update this post as the work progresses
[Update]
This work is now completed with no issues – the firmware upgrade appears to have resolved the issue. We are monitoring overnight
