May 9, 2021 | Planned Work
Our core Juniper Router in Telehouse East is beginning to show high Memory Utilisation. We will therefore perform a planned software upgrade and Reboot on this router on Sunday Evening. Expected downtime is approx 20 minutes.
In most cases the actual outage will be much shorter (or not noticed) since many services will route round the affected router.
However directly connected customers may see a full outage for the 20 minutes of the router reboot. We will update as this completes
Note due to the issue in Harbour Exchange Square this work will not take place tonight. A new date will be advised shortly
Apr 18, 2021 | Planned Work
Our core Juniper Router in Telehouse North is beginning to show high Memory Utilisation. We will therefore perform a planned software upgrade and Reboot on this router on Monday Evening. Expected downtime is approx 20 minutes.
In most cases the actual outage will be much shorter since many services will route round the affected router.
However directely connected customers may see a full outage for the 20 minutes of the router reboot. We will update as this completes
[Update 20/4 01:47]
The Router is now rebooted and upgraded. We had a slight delay due to waiting for a handover of one ccross connect which did not complete until just before midnight
There are some final routing changes being made now to enable all upstream links however the network should now be stable
Apr 14, 2021 | Information, Outages, Planned Work, Unplanned downtime
Once again, please accept our apologies for the problems you’ve seen over the previous couple of days. We realise that this has caused you all serious issues and for that, we’re very sorry.
Various internal changes have been implemented over the last 48 hours and currently, we believe that the network and associated services are now stable and will remain that way. We continue to monitor the situation closely to ensure that our network remains stable and there’s no further impact to your services.
Please email us in the normal way if you have any question or concerns. Thanks again for your support through this incident.
Nov 16, 2020 | Planned Work
We are seeing the memory usage on our core router in Manchester higher than we would like. To avoid a issue in the future we are planning to reboot this router later this evening,
As there’s no customers directly connected to the router there should be no impact to most customers – However you may see different routes to some locations while the router reboots.
We will update this post when the work is complete
Nov 10, 2020 | Planned Work
We are moving out Gigaclear core link to a new data centre and a faster link. As part of this there will be a brief outage as the config is moved between the two ports.
We plan to complete this work approx 10pm tonight (10/11/2020). We will update this post as the work progresses or if there are any changes needed to this schedule
[update]
This work is now completed – all Gigaclear services are back up and running on the new faster link
Jul 14, 2020 | Planned Work
As part of our contract with our specialist contractors the UPS in Avro court is having a regular service on 15/07/2020.
This involves checking the UPS is functioning correctly, battery health etc
This should not cause any interruption to service but as work is being undertaken here there is always a very small risk. Note our UPS is now set as n+1 resilience and only one unit will be worked on at any time so we should retain full UPS availability at all times
Work is expected to take place between 2pm and 5pm on the day. Our own engineers will be on site throughout to monitor the work
We will update this as the work completes
[Update]
This work was completed with no issues
