Aug 7, 2015 | Information, Outages, Unplanned downtime, Update
[Update] 15:45 The engineers have repaired the faults identified and all circuits are up & reporting as being heathy. If anyone is still seeing issues please mail into support@merula.net. We are conducting a postmortem with the supplier to ascertain the root cause, the fix made and to find out why their agreed backup routing didn’t kick in as part of the DR process. We will update the ticket as we know more.
15:10 Multiple back-hauls to us and other customers are affected by this fault; this has been escalated internally by the supplier to their 3rd-level team. No time to fix as yet.
14:26 Engineers have arrived on-site and are starting their investigations.
Engineers are en-route to both ends of this connection.
We are aware of a problem affecting one of our core bearer lines into HEX in London which in turn is affecting a number of customer leased lines. These are currently hard down.
This is a high-priority outage for us and we are working to get this resolved as quickly as possible and apologise for the down-time being seen. We do not currently have a time to fix but expect a status report within the next 30-45 minutes.
We will post updates here.
Jul 20, 2015 | Information, Planned Work, Update
28th July: the Windows 10 code is currently being downloaded “in the background” to machines that have pre-ordered the update which means that some back-haul providers are already seeing some slow-downs. Be aware that this is likely to continue for a while.
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Microsoft are making available from this date their new version of Windows. It will roll out over a period of time, starting on this date.
Whilst we will have brought on-stream additional back-haul being provided by our suppliers, we believe that there will still be some instances of higher latency and slower speeds caused by this, that could affect many of our users especially as this may also affect our supplier core networks.
We will make every effort to mitigate these effects but you should be aware this may be an issue before raising a fault ticket.
Jul 12, 2015 | Information, Planned Work, Update
Change of date:
We’ve been advised by Cogent Network, one of our transit suppliers of work to be undertaken on some of their core routers. This should not mean any loss of service to us or our end-users as we have multiple diverse routes into and out of our data centres — there may be a few moments of route instability until they re-converge and stabilise.
Maintenance window:
Date of work: 8.8.2015
Start time: 00:00 BST
End time: 02:30 BST
Place of work: London Telehouse North
Work description: Hardware upgrade on Core router controller cards
May 27, 2015 | Information, Outages, Update
UPDATE 28th May: the link was re-enabled overnight and was monitored. It is now stable & we are confident that the problems it caused have now been fixed by LINX.
UPDATE: we have temporarily disabled this link and routes are now quickly recovering. We will update when this issue is fixed at LINX and we re-enable this connection.
We (and other ISPs) are seeing some instability at one of the LINX peering points today, which may cause slowness to some locations etc and strange routing paths. This is particularly affecting many VOIP circuits but other transits are also showing problems.
We are monitoring and waiting for an update from LINX – if the instability becomes too great we will disable our peering; however as other ISPs also connect there, this may not resolve all issues and we’re actively investigating alternatives.
May 6, 2015 | Information, Update
UPDATE:
Through investigations Level3 isolated the trouble to overutilization on a link from Toronto to Chicago. Traffic was rerouted to avoid the trouble and services are now restored. Level3 will continue monitoring services to ensure continued stability.
Please be advised that one of our transit providers, Level3, are experiencing an issue that may result in packet loss to some destinations. We will keep you updated as and when we receive more information. If necessary, we will disable this link until they resolve the problem
Apr 13, 2015 | Information, Outages, Planned Work, Update
The porting has now completed and we believe everything is now routing correctly. Please notify us as below if you become aware of any problems.
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Tomorrow we port our numbers to a new provider which may mean that, for a short window during the working day, the main 01480 numbers cease to be routed correctly.
Normal service will resume after this window; unfortunately we don’t know from the supplier exactly what time this will process will occur but down-time should be minimal.
If you should need to call in and find that the number is unobtainable or isn’t answered, please call our temporary number:
01480 708010
or email support@merula.net
