Dec 9, 2013 | Planned Work
Further to the replacement of our Primary UPS a few weeks ago some follup up work is required to install a management card and new batteries for the UPS. This is taking place tomorrow (10/12/2013).
During this maintenance there will be periods when the building will be supplied via raw mains and not through the UPS system. While this should cause no outage there is a risk as there is less protection than normal during this time.
We will update this post once the work is complete.
This work is now completed
Nov 15, 2013 | Outages
At approx 4:15pm Friday the UPS in our Huntingdon data centre totally failed. Rather than switching to bypass power (raw mains) as it should have done it turned off all power fed from it.
Our core network in Huntingdon has a separate UPS which stayed on but many servers did power down.
We switched over to raw (unprotected) mains within 10-15 minutes and a majority of servers had their services restored. We did have one rack with a failed network switch which was replaced approx 9pm and a number of servers which needed manually bringing back to service.
Thanks to our UPS service company a replacement 80KVA UPS was installed during the day yesterday (Saturday) and all load was switched back to this restoring service ans resilience to all servers there.
There are a few final jobs to do but these should not be customer affecting. IF you are still seeing any issues please do let us know
Note this outage should NOT have affected ADSL customers as long as you are using the recommended DNS servers as these are not located in Huntingdon – the only services affected *should* have been those that are there.
If you have any questions at all please contact support
We are sorry for anyone affected by this issue
Aug 27, 2013 | Planned Work
There is a routine maintenance on our UPS systems in Huntingdon this afternoon starting approx 3pm. During this time the buyilding will be running on Generator power.
We do not expect any issues but as with all maintenance there is an element of risk involved.
We are performing this during office hours due to the availability of engineers and spares should they be needed.
We will update you as this progresses
Aug 8, 2013 | Outages
We are aware of an issue affecting C&W / Vodafone based ADSL Connections. Many of these are currently down.
We have reported this and they are aware of an issue in Telehouse North that should be resolved overnight.
While this issue is in place any C&W connections will see sync BUT no Internet connectivity.
This issue was caused by a fibre break and was cleared early Friday morning.
May 31, 2013 | Outages
BT have informed us of a known issue on their network affecting some of our ADSL services.
This is affecting many ISPs not just ourselves.
We are awaiting an update with more details.
BT reported this issue closed approx 10pm 31/05/2013 – We can’t see any real impact to our users thankfully.
If you do have any issues please contact support via the normal routes
May 27, 2013 | Outages, Unplanned downtime
We are aware of a network issue that occurred this morning. This appears to have been caused by one of our routers crashing.
We do have multiple routers so normally this would not cause a problem – however in this case it would appear that while the router stopped routing some traffic properly it was still advertising the route to our other routers.
We have now reset the failed router which so far seems stable – we are monitoring the router for any signs of issues
We are sorry for any problems caused by this issue.
Mar 11, 2013 | Outages
There was an issue involving BT ADSL connections between approx 1:30am and 3:40am this morning [11/03/2012].
Working with BT we now believe these issues are resolved and can see most connections back on line.
If you are still seeing an issue please reboot your router and if this still continues please call or email support in the normal way.
We are sorry for any problems this may have caused
Feb 5, 2013 | Unplanned downtime
One of our shared hosting web servers (cgi.merula.net / 217.146.105.1) had some issues earlier today due to a attack against a number of scripts on the server.
We believe that the attack has now been blocked and the issue resolved.
We are sorry for any issues this may have caused
Jan 12, 2013 | Unplanned downtime
Or primary outgoing smtp server crashed earlier today due to a memory leak.
The server was rebooted which restored service. We are investigating the root cause to see if we can prevent this issue re-occurring.
We are sorry for any issues caused
Jan 10, 2013 | Planned Work
To resolve a bug on our ADSL gateway routers we will be performing a firmware upgrade this evening at approximately 10pm. This will cause approx 50% of ADSL sessions to us to drop for 5-10 seconds.
Most sessions should automatically re-connect, however if your session does not re-connect a router reboot should re-connect fine.
If there are any issues please email or call support via the normal methods
This work is now completed
